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Customer Service Supervisor
2 months ago
Are you a natural leader with exceptional organizational skills and a passion for fitness? At Absolute Boutique Fitness Studio, we're seeking a dedicated Customer Service Supervisor to oversee the daily operations that ensure our studios run smoothly and our members feel supported and valued.
Job Responsibilities:
Demonstrating Excellent Customer Service Standards: Lead by example, ensuring every member feels welcomed and valued through exceptional service and a friendly, approachable demeanor.
Communicating with Members and Handling Inquiries/Complaints: Build strong connections within our community by addressing member inquiries and resolving any concerns with a positive, solutions-oriented approach.
Overseeing Check-In and Check-Out Processes: Ensure a seamless member experience by efficiently managing check-ins and check-outs, making each visit smooth and enjoyable.
Scheduling: Manage and coordinate staff schedules to ensure optimal coverage during all studio hours, keeping operations running smoothly.
Multi-Tasking with Customer Service & Sales: Balance your role by engaging with members while actively driving sales, helping the studio meet its goals.
Meeting Individual and Studio Sales Targets: Motivate your team to help members achieve their fitness goals while contributing to the studio’s overall success.
Maintaining Studio Cleanliness: Oversee the maintenance and cleaning of studio assets, ensuring a clean, inviting atmosphere for everyone.
Stock Counts and Inventory Management: Keep our studio well-supplied by conducting regular stock counts of consumables, assets, and merchandise, ensuring everything is in order.
Additional Tasks: Embrace the variety of responsibilities that come with the role, contributing to the overall success of the studio with a flexible and proactive attitude.
Benefits: Free Cycle and Pilates Classes: Stay fit and healthy with complimentary access to our dynamic range of classes.
Fun Working Environment: Be part of a team that thrives on enthusiasm, positivity, and a shared passion for fitness in a lively, supportive atmosphere.
Personalized Career Path Planning: Grow your career with us Benefit from personalized career planning to help you achieve your professional aspirations.
Employee Discount: Enjoy exclusive discounts on our merchandise, keeping you fully equipped for your fitness journey.
Flexible Schedule: Balance your work and personal life with a flexible schedule that fits your lifestyle.
Health Insurance: Prioritize your well-being with comprehensive health insurance coverage.
If you're ready to lead a passionate team dedicated to promoting health and wellness, we’d love to have you on board Apply now and let’s embark on this exciting journey together
Absolute Boutique Fitness Studio is an equal opportunity employer, committed to creating an inclusive and diverse workplace where everyone feels empowered and valued.
Tell employers what skills you have
Coaching
Lifestyle
Microsoft Office
Assessing
Fitness
Consumables
Inventory Management
Wellbeing
Health Insurance
Shipping
