Cross-Functional/ Transversal Process Lead and PM

2 weeks ago

Singapore PRUDENTIAL SERVICES SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities:

· Lead and support the strategic review and continuous improvement of the cross-cutting and transversal process to enhance efficiency, reduce turnaround times, and improve customer satisfaction.

· Implement innovative solutions and technologies to streamline the end-to-end communication in-/out bound processes across Operations, Claims, and Distribution Channels.

· Work closely with relevant business pillar owners, Technology, and customer service teams to ensure the successful implementation of process improvements, fostering a culture of excellence and customer-first thinking.

· Conduct detailed process discovery analysis, including journey mapping, to identify improvement opportunities and develop solutions that optimize performance metrics such as straight-through processing (STP), turnaround time, efficiency, and effectiveness.

· Measure and analyze operations efficiencies and effectiveness metrics, leveraging data analytics to inform decision-making and process enhancements.
Stay abreast of industry trends and best practices in process design and improvement, incorporating innovative approaches and technologies to enhance operational capabilities.

· Develop and maintain strong relationships with key stakeholders, effectively communicating project goals, progress, and outcomes.

· Assist the Head to manage projects portfolio, Risks, Permanent Control, Continuous Improvement to achieve the goals.


Job Requirements:

· Degree holder

· At least 8+ years of experience in Operations and Project management in the insurance industry

· Proven track record and experience on Project management and Agile

· Excellent analytical skills

· Excellent verbal and written communication

· Strong skillset of project management practices (PMP, Prince2 is a plus)

· Strong team player and Innovative mindset

· Hands on experience project management tool as a plus

· Familiarity with process mining tools and techniques
· Experience in implementing process improvements in a global and local context

· Expertise in at least one business process modelling tool, such as Visio, Camunda, Signavio, or Lucidchart, is necessary


Tell employers what skills you have

Analytical Skills
PRINCE2
Visio
Agile
Written Communication
Project Management
Customer Satisfaction
Team Player
Business Process
Customer Service
Data Analytics
Mining
Mapping

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