Cross-Functional/ Transversal Process Lead and PM
2 weeks ago
Job Responsibilities:
. Lead and support the strategic review and continuous improvement of the cross-cutting and transversal process to enhance efficiency, reduce turnaround times, and improve customer satisfaction.
. Implement innovative solutions and technologies to streamline the end-to-end communication in-/out bound processes across Operations, Claims, and Distribution Channels.
. Work closely with relevant business pillar owners, Technology, and customer service teams to ensure the successful implementation of process improvements, fostering a culture of excellence and customer-first thinking.
. Conduct detailed process discovery analysis, including journey mapping, to identify improvement opportunities and develop solutions that optimize performance metrics such as straight-through processing (STP), turnaround time, efficiency, and effectiveness.
. Measure and analyze operations efficiencies and effectiveness metrics, leveraging data analytics to inform decision-making and process enhancements.
Stay abreast of industry trends and best practices in process design and improvement, incorporating innovative approaches and technologies to enhance operational capabilities.
. Develop and maintain strong relationships with key stakeholders, effectively communicating project goals, progress, and outcomes.
. Assist the Head to manage projects portfolio, Risks, Permanent Control, Continuous Improvement to achieve the goals.
Job Requirements:
. Degree holder
. At least 8+ years of experience in Operations and Project management in the insurance industry
. Proven track record and experience on Project management and Agile
. Excellent analytical skills
. Excellent verbal and written communication
. Strong skillset of project management practices (PMP, Prince2 is a plus)
. Strong team player and Innovative mindset
. Hands on experience project management tool as a plus
. Familiarity with process mining tools and techniques
. Experience in implementing process improvements in a global and local context
. Expertise in at least one business process modelling tool, such as Visio, Camunda, Signavio, or Lucidchart, is necessary
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