Implementation Manager

4 weeks ago

Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

Role Description:

The Implementation Manager, working with the CSRM will play a crucial role in executing through strategic partnerships across a specified geography. This individual will be responsible for managing all aspects of program implementation, ensuring high-quality delivery, and achieving key performance indicators (KPIs) including but not limited to learner engagement, course completions, and credentials issued.
Key responsibilities:

  • Program Implementation & Management: Oversee the rollout of the training program through partner organizations to drive pre-determined learner outcomes.
  • Partner Coordination: Serve as the primary liaison between our organization and partner entities. Facilitate communication, resolve issues, and ensure partners have the necessary resources and support to effectively deliver the program.
  • Performance Monitoring: Track and analyze program performance against KPIs, including learner engagement rates, course completion rates, and the issuance of credentials. Implement strategies to address any gaps or areas for improvement.
  • Internal Management Processes: Managing and coordinating across CSR sub-teams to ensure internal stakeholders are aligned/consulted/informed, budgets are allocated, project-based learning marketing and communications processes are managed.
  • Quality Assurance: Work closely with the content and credentialing teams to ensure that all program offerings meet our high standards for content quality and credentialing criteria.
  • Feedback Loop: Collect and synthesize feedback from partners and participants to inform continuous improvement of the program.
  • Reporting: Prepare and present regular reports on program status, challenges, and achievements to senior management and relevant stakeholders to ensure targets are being achieved.

Job requirements

  • Bachelor’s Degree in Computer Science or any equivalent
  • Minimum 8 years’ experience in program management / consulting and/or digital learning transformation roles
  • Experience with digital (online) learning platforms and digital credentials.
  • Excellent communication skills (written and verbal)
  • Strategic thinking & project management expertise
  • Excellent work ethic with a competitive nature and a desire to succeed.
  • Intense curiosity to learn and willingness to be coached.
  • Experience in CSR or with an NPO/NGO, especially with a focus on workforce development.
  • Can easily adapt to different environments and cultures. Customer / partner relationship skills.
  • Drive, self-motivation and robust organisational skills are important as the role involves working from home (or the office when needed) as part of a large virtual team.

Interested Applicants, please email your resume to charmane.lalog@manpower.com.sg (R1767650), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.


Tell employers what skills you have

Excellent Communication Skills
Budgets
Quality Assurance
Rollout
Marketing
Geography
Program Management
Project Management
Workforce Development
Consulting
Strategic Partnerships
Completions

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