production support analyst
2 weeks ago
Key Responsibilities
• Provide 24x7 application support to Finance applications and front‐line support for incoming issues to ensure timely and effective resolution of user issues & queries, any system issues and batch job failures
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool.
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying issue resolutions and transitioning of releases into production environment.
• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Participate in DR/BCM activities or infrastructure related upgrade
• Perform batch monitoring and scheduling of ad hoc batch jobs
• Document support issues and solutions into knowledge base
Key Requirements
• Degree in computer science/engineering or related disciplines
• Min 5 years of experience in application support environment, preferably in financial institutions
• Excellent communication, interpersonal, analytical, and problem-solving skills
• Proactive and able to work independently and with a team.
• Good working knowledge with job scheduling using Control M
• Working experience in Hyperion, Oracle SQL/PLSQL, Unix, Windows MS SQL platforms
• Knowledge with performance management and reporting applications example OFSAA, Hyperion EPM/HFM, OBIEE, SAP (GL, procurement, REFX), OneSumX, Moodys Risk Authority will be added advantage.
• Knowledge of front to back operations, finance, risk and accounting will be added advantage
OBIEE
Oracle
Change Management
Hyperion
Root Cause Analysis
Unix
SQL
SAP
Problem Management
Application Support
Windows
Scheduling
Performance Management
Linux
Able To Work Independently
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