Gym Operations Manager

3 weeks ago


Singapore ROCK BOTTOM REC PTE. LTD. Full time
Roles & Responsibilities

We are a functional fitness gym in the CBD area of Singapore. Our gym specializes in weightlifting, CrossFit-style workouts, and functional fitness, offering a fun and relaxed yet high-quality and professional environment. We are looking for an experienced Operations Manager to lead our gym, ensuring smooth day-to-day operations, top-tier member experience, and a well-coordinated team.


Job Scope

  • Build strong relationships with members, fostering an inclusive and welcoming fitness community.
  • Oversee and manage all aspects of gym operations, ensuring a seamless experience for members and staff.
  • Ensure gym equipment and facilities are well-maintained, troubleshooting issues and coordinating necessary repairs.
  • Assist managing director with hiring, training, and leading an exceptional team, including front desk staff, coaches, and facility personnel.
  • Implement and uphold operational policies, procedures, and service standards to maintain a high-quality experience.
  • Develop and manage staff schedules to ensure optimal coverage across all operational areas.
  • Spend 40-50% of your time on the gym floor, leading by example and ensuring smooth daily operations.
  • Monitor and manage operational budgets, including labor costs and facility expenditures.
  • Assist with membership management, including handling inquiries, feedback, and retention strategies.
  • Support marketing initiatives and community engagement efforts to drive gym membership and brand awareness.

Requirements

  • Minimum 5 years of experience in a managerial role within the fitness, hospitality, or service industry.
  • Strong leadership and people management skills, with a passion for creating an excellent member experience.
  • Familiarity with fitness facility operations, including class scheduling, equipment maintenance, and safety protocols.
  • Comfortable using technology, including gym management software, POS systems, and Microsoft Excel.
  • Excellent communication skills and confidence in engaging with diverse demographics.
  • Proactive problem solver with high attention to detail and the ability to thrive in a dynamic environment.
  • High level of professionalism, integrity, and strong work ethic.

If you are passionate about fitness and have the experience to drive a high-performing gym, we’d love to hear from you


Tell employers what skills you have

Excellent Communication Skills
Management Skills
Budgets
Leadership
Troubleshooting
Microsoft Excel
Inventory
Equipment Maintenance
Project Management
Attention to Detail
Scheduling
People Management
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