Operations Assistant
4 days ago
The Company:
IOR Global is a privately owned international company that provides services in the international trade industry, acting as Importer and Exporter of Records in different countries (more than 100 worldwide).
IOR Global is a dynamic company with more than 10 years in the market.
The company has 3 offices where all operations and coordination are handled by each region:
- Americas Office: Located in Chile
- Asia Pacific Office: Located in Singapore
- Europe, Middle East & Africa: Located in Netherlands
For further information, please visit: www.iorglobal.com
Position Opened:
OPERATIONS ASSISTANT
Position Reports to:
Zan Chan, Regional Manager APAC
Workplace:
12 Woodlands Square
Woods Square Tower 1
#09-82
Singapore 737715
Work Schedule:
Monday to Friday
09:00 to 18:00
Salary Parameter:
Gross Salary between SGD 2,800 to SGD 3,200, according to experience and candidate skills
Key Responsibilities:
Operational Support:
- Assist in coordinating and managing the end-to-end IOR/EOR process for global shipments.
- Liaise with customers, freight forwarders, and customs authorities to ensure smooth clearance and delivery of goods.
- Verify shipping documents, including invoices, packing lists, and certificates of origin, to ensure accuracy and compliance.
Documentation Management:
- Maintain accurate and organized records of all shipments, customs entries, and compliance-related documentation.
- Assist in preparing necessary documents for import/export compliance, including import licenses, permits, and declarations.
Customer Communication:
- Act as a point of contact for customers, providing timely updates on shipment status and addressing inquiries.
- Collaborate with customers to gather required information and ensure compliance with local regulations.
Regulatory Compliance:
- Stay updated on customs regulations and trade policies in various countries.
- Ensure all shipments comply with relevant import/export laws and guidelines.
Problem Resolution:
- Identify and resolve operational issues, such as shipment delays, missing documents, or customs holds.
- Escalate critical issues to the operations manager or relevant teams as needed.
Reporting:
- Assist in preparing regular reports on shipment status, compliance metrics, and operational performance.
- Analyze data to identify trends and recommend process improvements.
Requirements:
Education:
- Diploma or degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Experience:
- Minimum of 2-3 years of experience in logistics, freight forwarding, or customs operations.
- Familiarity with IOR/EOR processes and international trade regulations is a plus.
Skills:
- Strong organizational and multitasking abilities.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Problem-solving mindset and ability to work under pressure.
Knowledge:
- Understanding of customs documentation and import/export regulations.
- Knowledge of APAC trade regulations is an advantage.
Personal Attributes:
- Detail-oriented with a focus on accuracy and compliance.
- Proactive and team-oriented attitude.
- High level of integrity and professionalism.
Important Notice:
IOR Global does not have a quota to apply for work permits. Therefore, only candidates who do not require a work permit in Singapore are eligible to apply.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- Exposure to global trade and logistics operations.
How to Apply:
Interested candidates are invited to submit their resumes and a cover letter detailing their relevant experience to zan.chan@iorglobal.com. Please include the position title “Operations Assistant” in the subject line of your email.
Tell employers what skills you have
Outlook
Excellent Communication Skills
Microsoft Office
Microsoft Excel
Regulatory Compliance
Analytical Skills
Inventory
Administration
Data Quality
Freight
Pressure
Teamoriented
Supply Chain Management
Presentation Skills
Team Player
Customer Communication
Teamwork Skills
Shipping
International Trade
Ability to Prioritize
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