Back-end Collection Supervisor

1 month ago


Singapore DCS CARD CENTRE PTE. LTD. Full time
Roles & Responsibilities

Purpose of the position

To supervise the Back-end Officers and Administrative staff, handle a portfolio of cancelled accounts and manage the external Collection Agencies portfolio.



Responsibilities & Duties

· Handle customers' complaints on repayment and service issues and updating Collection Central upon resolution of the issue

· Handle CBS report disputes raised by customers

· Push the Teams to meet Collection Targets and Productivity benchmarks

· Check and approve Journal Entries raised by the Officers

· Review and sign off on Letters raised by the Officers

· Handle Credit Counselling of Singapore accounts

· Handle Block VA accounts

· Review and assign/recall the cancelled accounts to/from the respective Agencies

· Push the Agencies to meet Collection Targets and service level requirements



Qualifications & Requirements

  • GCE ‘N’ level and above
  • At least 1 year’s relevant working experience, preferably in the Credit Card Industry
  • Good knowledge of MS Office
  • Able to handle complaint/dispute cases, to have good communication and negotiation skills
  • Able to supervise a Team, able to work independently and complete work on a timely basis;

Tell employers what skills you have

Negotiation
Credit Card Processing
VA
Processing of credit card payments
Credit Card Industry
Journal Entries
Service Level
MS Office
credit card transactions
Able To Work Independently
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