Customer Service Officer Part Time

3 weeks ago


Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Part time
Roles & Responsibilities

Job Scope:


• Address customer enquiries and feedback received via different touchpoints

(including face-to-face, hotline and emails) promptly and professionally


• Handle facility bookings, programme registrations and over-the-counter payment

collections


• Follow up with designated departments and/ or escalate issues to supervisors to

ensure timely and appropriate actions are taken to resolve customer feedback and

enquiries


• Keep records of customer interactions, including lost and found items, in the CRM

system according to the established criteria and guidelines


• Maintain secure custody of found property


• Update notice and display boards with the public activities/ events conducted within

the premises, and the appropriate environmental and service information


• Perform daily settlements and financial reconciliations for revenue submissions


• Identify improvements and propose recommendations to address operational

challenges and enhance customer experience


• Ad-hoc duties and projects as assigned or needed

Transport Reimbursement provided if required to work before 7am and end work after 10pm

Requirements:

Experienced in frontdesk customer service

Experienced in handling enquiries

Experienced in Excel and Word

Comfortable to work in a fast-paced environment

Able to work 12, 20 or 28 hours per week

Working Hours:

a. Morning (e.g., 6:30 AM - 4:00 PM | 8:30 AM - 6:00 PM)

b. Afternoon (e.g., 1:00 PM - 10:30 PM)

c. Evening (e.g., 4:00 PM - 10:30 PM)

Location:

Near Stadium MRT

Salary:

$14 on weekdays

$16 on weekends

Reg No: 96C4864

EA License No: R22110839 PHANG SOON SIANG, ALOYSIUS

Tell employers what skills you have

CRM
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Property
Administration
Good Communication Skills
Freight
Communication Skills
Excel
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience

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