Customer Service Officer Part Time
3 weeks ago
Job Scope:
• Address customer enquiries and feedback received via different touchpoints
(including face-to-face, hotline and emails) promptly and professionally
• Handle facility bookings, programme registrations and over-the-counter payment
collections
• Follow up with designated departments and/ or escalate issues to supervisors to
ensure timely and appropriate actions are taken to resolve customer feedback and
enquiries
• Keep records of customer interactions, including lost and found items, in the CRM
system according to the established criteria and guidelines
• Maintain secure custody of found property
• Update notice and display boards with the public activities/ events conducted within
the premises, and the appropriate environmental and service information
• Perform daily settlements and financial reconciliations for revenue submissions
• Identify improvements and propose recommendations to address operational
challenges and enhance customer experience
• Ad-hoc duties and projects as assigned or needed
Transport Reimbursement provided if required to work before 7am and end work after 10pm
Requirements:
Experienced in frontdesk customer service
Experienced in handling enquiries
Experienced in Excel and Word
Comfortable to work in a fast-paced environment
Able to work 12, 20 or 28 hours per week
Working Hours:
a. Morning (e.g., 6:30 AM - 4:00 PM | 8:30 AM - 6:00 PM)
b. Afternoon (e.g., 1:00 PM - 10:30 PM)
c. Evening (e.g., 4:00 PM - 10:30 PM)
Location:
Near Stadium MRT
Salary:
$14 on weekdays
$16 on weekends
Reg No: 96C4864
EA License No: R22110839 PHANG SOON SIANG, ALOYSIUS
Tell employers what skills you haveCRM
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Property
Administration
Good Communication Skills
Freight
Communication Skills
Excel
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience
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