customer service officer
4 weeks ago
Responsibilities:
- To achieve SPC part sales goals in order to fulfil business needs and support company growth.
- Familiar with the roles and responsibilities of customer service coordinator roles for order desk.
- Enhancement of spare parts from quotation to ordering and shipment in terms of price, response and lead time.
- Assist in spare parts pricing management and to provide weekly / monthly quotation, purchasing, sales and shipment report.
- Perform accurate update of parts in / out of system and to ensure safety stock availability.
- Filing and documentation of all spare parts sales related in terms of ISO management.
- Co-ordinating with Finance in terms of payment, shipment and PGI related.
- Share knowledge with relevant people to help create a knowledge bank and learning organization.
- Mentoring and guide junior service coordinators.
Requirements:
- Minimum 3 years of working experience with data entry, order processing related skills.
- Proficient in computer literate and administrative skills.
- Fast learner and agile, able to adapt to dynamic work environment.
- Able to work independently and self-motivated.
- SAP system knowledge will be considered for top priority.
- Able to understand technical drawing and specification will be added advantage
- Able to work in a fast paced and challenging environment.
- Fluent in English and knowledge of Chinese will be an added advantage.
- Good and effective communication skills.
Mentoring
serve customer
customer calls
Technical Drawing
Microsoft Office
ISO
Purchasing
Agile
Data Entry
SAP
SPC
Food & Beverage
Communication Skills
help customers
Customer Service
Pricing
Able To Work Independently
Customer Service Experience
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