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Showroom Specialist

4 weeks ago

Singapore AGAPE PLUS PTE. LTD. Full time
Roles & Responsibilities
  • Conducting showroom appointments
  • Introduction of products to architects, interior designers, developers & homeowners
  • Actively participate in showroom hospitality to ensure customer satisfaction
  • Handling telephone/internet inquiries
  • Assist outside sales reps on their custom requests, registered projects
  • Assist in processing orders, quotations and reserves
  • Proposal generation, costing, assistance to arrange for training schedules and training agenda
  • Knowledge expert on product services
  • Pull sample requests and maintain sample library
  • Develop, foster and maintain proposals and customer relationships to generate future sales opportunities
  • Routine correspondence with clients in a prompt and professional manner
  • Maintain client database for follow up purposes
  • Ability to help resolve customer service issues
  • Perform routine showroom appearance maintenance; refilling of catalogues, tidiness and cleanliness
  • Assist in all showroom events - some after business hours
  • Assist with other duties assigned by the showroom team leader
  • Most importantly, providing a memorable customer experience
    • Minimum 1-2 years related experience in sales operations or sales support
    • Present a professional image and a desire to grow professionally
    • Previous inside showroom consultancy experience (hardware experience a plus)
    • A high motivation and a winning attitude
    • Exceptional customer service skills and ability to deal directly with customers
    • Exceptional communication skills both orally and written with clients and internal colleagues
    • Knowledge of the interior design community
    • Pay high attention to detail
    • Great organizational skills
    • PC competency
    • Strong working knowledge of Microsoft Outlook
    • Advanced Word and Excel skills
    • Ability to multitask and prioritize a variety of tasks
    • Ability to work a 40 hour a week schedule
      • Able to work overtime, weekends and holidays, if necessary
Tell employers what skills you have

Customer Service Skills
Outlook
Ability to Multitask
Customer Relationships
Exceptional Customer Service
Retail Sales
Sales Operations
Interior Design
Customer Satisfaction
Customer Service
Hospitality
Catalogues