Process Specialist
Found in: Talent SG 2A C2 - 2 weeks ago
is the motto we live by.Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.
With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020
Listed in
Deloitte Technology Fast 500
among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023
Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights
We are looking for a stellar Process Specialist to join our Global Consulting and Shared Srevices team in Bengaluru, India.What will you get to do?Liaising with our Customer Success, Professional Services, Finance Sales Ops, and Deals Desk on, Revenue Recognition and Reconciliations.
Data governance - Ensuring data accuracy, identifying and solving for data mismatches.
Fulfilling varied Reporting requirements across different stakeholders.
Contributing to CS Operational initiatives with a quick turn around.
Driving the Org NPS Surveys every Quarter, deriving and sharing key insights/metrics to all the stakeholders.
Driving operational and process efficiency within Customer Success and Professional Services teams
Our ideal person should haveTrue passion to explore numbers, data.
Having 5-8 years experience in an Operations based role.
SaaS experience preferred.
Excellent and fast paced with Excel & Google Sheet calculations.
Working knowledge of Salesforce.
Good to have understanding of reporting tools (like Looker/Tableau).
Excellent with large sets of data and quick automations.
Strong Cross collaboration skills.
Willingness to aligning with the US time zone (3:00 PM to 12:00 PM IST)
Please Note:We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application.
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
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