Service and Process Design Specialist

3 weeks ago


Singapore GMP Technologies Full time

Responsibilities:

  • Design and implement policy and process improvements and surface opportunities for product development and enhancement to deliver Company's operational outcomes effectively.
  • Conduct thorough analysis and evaluation of existing policies, processes, systems, and data relating to Company's business operations to identify areas for improvement and optimisation.
  • Develop a deep understanding of Company's operational workflows and procedures and maintain up-to-date documentation of policies and processes.
  • Partner Company's business units, corporate departments, and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases.
  • Gather, document, and translate business needs into functional and technical requirements to inform product design and development and work closely with product team(s) to deliver product(s)
  • Identify interdependencies across projects/initiatives and strategies how these can be managed and coordinated, in collaboration with the relevant teams.
  • Support business transition and help drive change through actively engaging key stakeholders and end users.
  • Own and maintain overview of Company's 'business operations health' and support operational decision-making through business analytics by:
  • Establishing standards and metrics to measure impact, progress, and performance of operational initiatives.
  • Tracking, analysing, and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks, and benefits)
  • Provide regular updates and reporting to management, highlighting key findings, recommendations, and progress towards Company's operational goals.
  • Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement.

Requirements:

  • Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity.
  • Good understanding of user-centric principles and/or service design.
  • Excellent problem-solving skills and the ability to think critically to propose innovative solutions.
  • Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels.
  • Enjoys both working independently and collaboratively in a fast-paced, dynamic environment.
  • Strong analytical skills.

We regret to inform that only shortlisted candidates will be notified.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24034

To learn more about this opportunity, please contact Jackie at

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jackie Ng | Registration No: R22109024


  • Interior Designer

    3 weeks ago


    Singapore Dp Design Pte Ltd Full time

    Responsibilities:. Performs space planning and visualizes in 3D perspective. Sources for materials and gathers cost estimates from suppliers for budgeting. Prepares design proposal with materials, concept images and colour selections. Assists in conveying design concept to clients in formal presentations. Produces tender drawings, working drawings and...

  • Interior Designer

    Found in: Talent SG 2A C2 - 4 days ago


    Singapore DP DESIGN PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities:· Performs space planning and visualizes in 3D perspective;· Sources for materials and gathers cost estimates from suppliers for budgeting;· Prepares design proposal with materials, concept images and colour selections;· Assists in conveying design concept to clients in formal presentations;· Produces tender...


  • Singapore Best Careers and Opportunities Full time

    JOB LOCATION: SINGAPORE JOB TITLE: INSTITUTIONAL CUSTODY ASSET SERVICING SPECIALIST We're looking for someone like you to: 1. Establish yourself as a trusted single point of contact for Institutional Clients and Banks & Regulated Brokers. 2. Answer clients’ questions on day-to-day use of our platform and post-trade related topics. e.g. securities...


  • Singapore GMP Technologies Full time

    Business Process Specialist (Permanent) Responsibilities: The principal accountabilities of the Customer Service Business Process Specialist are to ensure that projects for the further development and optimization of offer-to-cash processes in Supply Chain Management and the definition of standards (best practice, RACI, Standard Operating Procedures) in...


  • Singapore Process Engineering Specialists Pte. Ltd. Full time

    PES is an international services company providing Project Management, Construction Management, Commissioning & Qualification and Automation services to our clients in the pharmaceutical, nutritional and related sectors. With offices across Europe, Asia and US, our core focus is on consistently delivering high-quality outcomes for our multinational clients....


  • Singapore Tee Tree Investments Pte. Ltd. Full time

    We are looking for a talented and creative Graphic Design Specialist to join our team. As a Graphic Design Specialist, you will be responsible for creating visual concepts to communicate ideas that inspire, inform, or captivate our audience. You will work on a variety of projects, including marketing materials, branding, social media graphics, website...

  • Process Specialist

    2 weeks ago


    Singapore Evolution Recruitment Solutions Pte. Ltd. Full time

    As the subject matter expert in Process Innovation, the process specialist will work with the Project Manager to identify pain points and bottlenecks in a discrete manufacturing environment and support the planning and implementation towards Industry 4.0.Fully Onsite: WestResponsibilitiesDevelopment of Technology RoadmapSupport the planning and...

  • Process Specialist

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesAs the subject matter expert in Process Innovation, the process specialist will work with the Project Manager to identify pain points and bottlenecks in a discrete manufacturing environment and support the planning and implementation towards Industry 4.0.Fully Onsite: WestResponsibilities Development of Technology Roadmap Support...

  • Service Specialist

    7 days ago


    Singapore The Palate Inc Pte. Ltd. Full time

    As a Service Specialist, providing exceptional service should be part of your core value and your driving mission is to ensure your customers will experience a memorable time with us!To do so, you will also need to ensure all critical touch points are well prepared for you to execute your driving mission, and these areEnsuring the restaurant floor is ready...


  • Singapore Genesis Networks Pte Ltd Full time

    A Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to maintain a high level of...


  • Singapore Currency Design Full time

    (This is an 'open expression of interest' posting. We will meet shortlisted candidates for an open interview, and a job offer given whenever a need arises in future.Apart from a full-time contract, we are open to a variety of work arrangements: part-time, project-based, temps, etc.We are happy to meet with suitable candidates from diverse backgrounds and...

  • Associate Professor

    2 weeks ago


    Singapore Singapore University Of Technology And Design Full time

    The Singapore University of Technology and Design (SUTD) has topped the list of emerging engineering schools (MIT report, 2018) and possesses a unique structure and mission within the vibrant nation of Singapore. SUTD features the integration of design with engineering, an intimate student to faculty ratio, an innovative active learning pedagogy, an...

  • Design Director

    4 days ago


    Singapore Sog Design Pte. Ltd. Full time

    We are seeking an experienced Design Director to lead our Interior Design Team. The ideal candidate will possess at least a decade of relevant experience in contract negotiation, business development, project management, and client servicing within the Interior Design industry.Responsibilities. Provide strategic directorship & leadership to the interior...

  • Associate Professor

    Found in: Talent SG 2A C2 - 6 days ago


    Singapore SINGAPORE UNIVERSITY OF TECHNOLOGY AND DESIGN Full time

    Roles & ResponsibilitiesThe Singapore University of Technology and Design (SUTD) has topped the list of emerging engineering schools (MIT report, 2018) and possesses a unique structure and mission within the vibrant nation of Singapore. SUTD features the integration of design with engineering, an intimate student to faculty ratio, an innovative active...

  • Interior Designer

    Found in: Talent SG 2A C2 - 2 days ago


    Singapore DESIGN STORY PTE. LTD. Full time

    Roles & ResponsibilitiesExperience interior designers and Aspiring designers looking for opportunities to grow your career? Join our team and with support from our own in house local carpentry, we offer opportunities for growth and development with a supportive and collaborative work environment. Our leads are all filter through. With high commission...


  • Singapore EMPLOYMENT AND EMPLOYABILITY INSTITUTE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Descriptione2i’s Career Centre is one of the key national nodes where jobseekers seek new opportunities and work towards being employed and employable. We are currently building our career and jobs centre operation team. Specific to the role, as a Specialist, you will be an integral part of the Career Centre operations, which...


  • Singapore Employment And Employability Institute Pte. Ltd. Full time

    As an e2i Senior/Principal Specialist, you will be part of the team to create an impact on the employment and employability of jobseekers and working people through the creation, development and delivery of integrated employment solutions via various outreach initiatives, and collaborations with partners to promote e2i's career services to individuals. The...

  • 3D Drafter

    4 days ago


    Singapore Vna Design Pte. Ltd. Full time

    VNA Design is a leading interior design firm specializing in creating innovative and functional spaces for residential and commercial clients. We are passionate about translating client visions into reality and pride ourselves on delivering exceptional service.We are seeking a talented and detail-oriented 3D Drafter to join our growing team. You will play a...

  • Lead Process

    2 weeks ago


    Singapore Binnies Singapore Pte. Ltd. Full time

    Primary PurposeFunctions as a technical specialist in water / wastewater treatment process. Performs all aspects of conventional design engineering and analysis independently. Broadens knowledge and skill set in area of discipline. Knowledge in other disciplines and/or functional areas.Roles & ResponsibilitiesDetailed design of process systems for water and...

  • Interior Designer

    2 weeks ago


    Singapore Kingsmen Design Pte Ltd Full time

    We are looking for passionate interior designers to join our elite team in converting spaces into functional design. You will have the opportunities to collaborate with our experienced designers who have the track records in creating world-class designs for our delightful clients.A Day in the LifeResponsible for timely delivery of services and solutions with...