![PROGRAM PLANNING PROFESSIONALS PTE LTD](https://media.trabajo.org/img/noimg.jpg)
Support Analyst
4 weeks ago
Qualifications and Profile
- Education Bachelor or better – Computer Science or related field, work experience in the industry certification will be an advantage.
- This position requires a minimum of 3+ years of experience in supporting or developing application.
Main responsibilities:
- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
- Communication with end-users via phone, chat, email, and/or a support ticketing.
- Analyse and manage incidents/problems/requests coming from users.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Re-addressing the issue towards L3 application or infrastructure teams.
- Supervise and monitor daily and monthly jobs.
- Handle user request by working closely with project, infrastructure and production teams
- Process and issue daily, weekly and monthly reporting on data and tickets
- Able to work in shifting schedules (ASIA and EMEA)
Mandatory:
- Possesses strong analytical, logical and problem-solving skills
- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)
- Excellent communication skills in English, both written and verbal, with the ability to convey technical concepts to non-technical users.
- Possesses strong written and verbal communication skills in English.
- Strong perseverance, diligence towards attaining goals and effective time management
- Self-motivated, flexible and an excellent team player
- Understanding and respect of cultural diversity
- Ability to multi-task and work independently with minimal supervision
- Understand concepts of IT Production environment and deployment process
- Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)
Nice to Have
- Experience working in the financial industry or a similarly regulated environment.
- Knowledge around software development, cybersecurity, application support is a plus.
- Programming or scripting skills for automation purpose.
Other Professional Skills and Mind-set
- Strong communication (written, and verbal) in English is a must.
- Proactive style of working, organizational skills.
- Strong analytical and problem-solving skills.
- Ability to multi-task and work independently with minimal supervision.
- Team player mindset.
- Understanding and respect of cultural diversity.
Tell employers what skills you have
Excellent Communication Skills
Ticketing
Powershell
Application Servers
Scripting
Bash
Ruby
Application Support
Python
Windows
Writing
Team Player
production environment
Databases
Field Work
Linux
-
Apac Cybersecurity Analyst
1 week ago
Singapore Informa Global Support Full timeCompany DescriptionInforma is a leading international events, intelligence, and scholarly research group.We're the specialist's specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs,...
-
Support Analyst
1 week ago
Singapore CAREER ZOOM PTE. LTD. Full timeClient is a large International Investment Bank. They are looking for a support analyst to join them**Main responsibilities Understand the key concepts and methods of support functions within the Bank. Understand the scope of support within the department. Provide Level 1 and Level 2 support with adequate quality of service especially during peak period of...
-
Support Analyst
1 week ago
Singapore Solvecube Full timeF- Posted by Farida Charania Recruiter We are currently assisting a large European bank to bring on board a Support AnalystPosition Referentials IT covers Know Your Customer processes & Counterparty referential management Credit Risk IT covers Front office Applications, Credit Decision Processing tool, Global Authorization Repository system and Default...
-
Support Analyst
1 week ago
Singapore Page Personnel Full timeExcellent opportunity to join a global investment bank 12 months renewable/convertible contractAbout Our Client:Our client is a leading global investment bank. They provide support services globally in investment banking, prime brokerage, securities underwriting and, asset management and investment management.As a support training analyst, you will be...
-
IT Support Analyst
2 weeks ago
Singapore UBS Full timeYour role Are you an expert when it comes to Unix and SQL skills? Do you have good knowledge in automation tools like - Splunk, AppDynamics, Automation Anywhere or IPCentre? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs? ...
-
IT Support Analyst
1 week ago
Singapore UBS Full timeYour role Are you an expert when it comes to Unix and SQL skills? Do you have good knowledge in automation tools like - Splunk, AppDynamics, Automation Anywhere or IPCentre? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs? ...
-
Business Analyst
1 week ago
Singapore AETOS SUPPORT SERVICES PTE. LTD. Full timeAbout AETOS:AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services. AETOS is committed to provide retail and corporate clients with diversified financial derivative products including Margin Forex Contracts and CFD in Precious Metals, Indices, Commodities, Shares and Cryptocurrencies.About...
-
IT Support Analyst
1 week ago
Singapore Gravitas Recruitment Group Full timeOur client, an international French Financial Institution, is looking for a capable Support Analyst to join their Corporate Banking team.Having 3 years of experience in IT and good practice with ITIL processes, you will be responsible for overseeing stability and quality in the production and support practices.Your responsibilities: Design processes,...
-
Support Analyst
1 week ago
Singapore SAKSOFT PTE LIMITED Full timeRole: Datawarehouse Support AnalystExp: 10+ yrsKey Skills: Informatica 9.x or 10.x, Oracle, Unix/Linux, AS400Key Requirements Degree in computer science/engineering or related disciplines. Individual must have working experience in ETL, Data warehouse and various business intelligence tools on Unix/Windows platforms. Mandatory Technical skills : Informatica,...
-
Support Analyst
1 week ago
Singapore Carta Full timeThe Company You'll Join:Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places.Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, compensation, and...
-
Technology Support Analyst
1 week ago
Central Singapore PERSOLKELLY Full timeThe Technology Support Analyst is responsible for providing technical assistance and support to end-users across various technology platforms. This role involves troubleshooting hardware and software issues, installing and configuring systems, and documenting support processes. The Support Analyst must have excellent problem-solving skills, a strong...
-
IT Support Analyst
1 week ago
Singapore UBS AG Full timeRoles & ResponsibilitiesYour roleWe're looking for an IT support analyst to:support the Service & Application Cluster across several technical domains 3nsure workflows, processes, tooling and applications are of the highest quality standard contribute expertise to help us be a data driven organization define workarounds for known errors and initiate process...
-
IT Support Analyst
1 week ago
Singapore WITHERS KHATTARWONG LLP Full timeWithersworldwideJob title: IT Support AnalystReports to: Regional IT Service Desk Manager/Head of IT Service Delivery**Location: SingaporeJoin a dynamic and fast-growing employment practice that is well-regarded by clients and has gained a foothold in all legal directories in recent years. We service top-tier clients including family offices, Fortune 500...
-
IT Support Analyst
4 weeks ago
Singapore UBS AG Full timeRoles & ResponsibilitiesYour roleWe’re looking for an IT support analyst to: support the Service & Application Cluster across several technical domains 3nsure workflows, processes, tooling and applications are of the highest quality standard contribute expertise to help us be a data driven organization define workarounds for known errors and initiate...
-
IT Support Analyst
4 weeks ago
Singapore UBS AG Full timeRoles & ResponsibilitiesYour roleWe’re looking for an IT support analyst to: support the Service & Application Cluster across several technical domains 3nsure workflows, processes, tooling and applications are of the highest quality standard contribute expertise to help us be a data driven organization define workarounds for known errors and initiate...
-
Senior Application Support Analyst
1 week ago
Singapore LMA Full timeSenior Application Support AnalystAs Senior Application Support Analyst, you will be Leading with innovative and fully DevOps oriented teams in order to provide production support for both the Asian Region and the World.The Trade Finance IT team is in charge of developing, implementing and running the tools necessary for the International Trade business...
-
2nd Line Support Analyst
1 week ago
Singapore Austin Werner Full timeSingaporeBlockchainPermanent2nd Line Support Analyst - NFT Project - REMOTE - SingaporeAs a 2nd Line Support Analyst, you will be responsible for:Providing 2nd line technical support to end users, troubleshooting and resolving complex issues related to our platform, software, and hardware. Collaborating with crossfunctional teams to identify, diagnose, and...
-
Production Support Analyst
1 week ago
Singapore Quess Corp Limited Full timeJob Information:IndustryBanking***Salary11000***Work Experience10-12 Years***CitySingapore***State/ProvinceSingapore***CountrySingapore***Zip/Postal Code903338***The role will encompass the responsibility of Being a Technical Analyst and taking up the development of changes to GRC Implementing and supporting vendor systems components and Providing Level 3...
-
Application Support Analyst
1 week ago
Singapore SINGAPORE BUSINESS GUIDE PTE. LTD. Full timeJob Title: Application Support AnalystSalary Range: SGD3,000- SGD4,500We are seeking an Application Support Analyst to join our team. You will be responsible for providing technical analysis and customer support for technical issues and change requirements. Your role will involve developing system enhancements, rectifying technical issues using SQL Server...
-
Outsystems Support Analyst
1 week ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeZenith Infotech (S) is a Tech Recruitemnt firm with 27 years of history in Singapore and 15 years in Malaysia.Currently we are looking out for experienced Outsystems Support Analyst to support our client's project.**Responsibilities: 1.Application Transition and Maintenance:2.Client Interaction and Requirements Gathering: Engage with clients to understand...