Cybersecurity Support Specialist l Entry Level

4 weeks ago


Singapore SCIENTEC CONSULTING PTE. LTD. Full time
Roles & Responsibilities

We are seeking a dedicated Helpdesk Support Specialist to join our team at a government agency. Join us for a journey of continuous innovation with industry experts

  • Agile development culture to promote continuous learning and growth.
  • Competitive remuneration package.


Responsibilities:

  • Operations Management: Manage the daily operations which include receiving, evaluating, and responding to vulnerability reports from external sources.
  • Triage and Prioritization: Assess and prioritize incoming vulnerability reports based on severity and potential impact and collaborate with relevant teams to address them.
  • Remediation Tracking: Handle inquiries from agencies, escalate issues for independent assessment, send reminders for unresolved issues, update statuses in JIRA, and request source codes from agencies for further assessment if necessary.
  • Coordinate Retesting: Organize retesting with researchers or triagers from bug bounty platforms for initial retests and perform independent retests.
  • Documentation: Maintain comprehensive records of reported vulnerabilities, assessments, and remediation actions.
  • Trend Identification: Identify trends in vulnerability reports and recommend updates to the rules of engagement or program policy.
  • Reporting and Statistics: Upload monthly statistics to the platform system.
  • Weekend Support: Provide support for critical vulnerability reports or incidents during weekends if needed, ensuring emergency responses, escalation procedures, documentation, and collaboration with relevant teams are managed effectively.

Job Requirements:

  • Singaporean only.
  • Bachelor's degree in Computer Science, Cybersecurity, or a related field.
  • Proven experience in a helpdesk or technical support role is advantageous.
  • Relevant certifications in cybersecurity (e.g., CISSP, CEH, OSCP, CompTIA Security+) will an added advantage.
  • Strong organizational and time-management skills.
  • Willingness to provide support during weekends and outside regular working hours as needed.
  • Proficiency with JIRA or similar tracking systems.
  • Strong understanding of cybersecurity principles and practices.


Interested candidates may apply via email to spvw@scientecpersonnel.com (indicating Job ID J44668 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – Outsourcing Team
ScienTec Consulting Pte Ltd – 11C5781


Tell employers what skills you have

Information Security
CEH
Security Operations
Remediation
Trend
Tracking Systems
Outsourcing
Cyber Security
JIRA
Statistics
Consulting
CISSP
Agile Development
Technical Support

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