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Center Manager

4 weeks ago

Singapore JWC CONSULTANCY PTE. LTD. Full time
Roles & Responsibilities

Our client is seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

  • Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
  • Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
  • Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
  • Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
  • Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

  • Diploma or degree in any discipline
  • Min. 2 years experience in the industry. Management experience preferred.
  • Strong sales and customer relationship management skills.
  • Excellent communication and interpersonal abilities.
  • Demonstrated ability to lead and inspire a team to achieve common goals.
  • Able to work independently to resolve problems
  • A passion for education and commitment to delivering outstanding service.
  • Results-oriented mindset

What we offer:

  • We offer a competitive salary package, performance-based incentives, and opportunities for professional growth and advancement. You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.
  • If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

JWC Consultancy Pte Ltd

EA Licence Number: 23C1838

Shilpa Ghan

Personnel Registration Number: R1329492


Tell employers what skills you have

Coaching
Relationship Management Skills
Leadership
Aftersales
Operational Excellence
Customer Relationships
Customer Relationship Management
Pressure
Team Management
Customer Satisfaction
Customer Service
Service Excellence
Able To Work Independently
Call Center

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