Premier Service Manager
2 weeks ago
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Premier Service Manager.
Principal Responsibilities
- Provide servicing, operational and administrative support to the Relationship Managers and Team Head by:
- Ensuring daily operational output within standard turnaround times and strict compliance with all control and procedural instructions and requirements
- Ensuring that customer correspondence, enquiries, and requests are attended to promptly and accurately, while maintaining a high standard of customer confidentiality, service and care
- Liaising with support departments to ensure that customers’ requests, transactions, and applications are carried out promptly and accurately in accordance with proper procedures
- Assisting with customer enquiries and instructions on non-investment products, services, and procedures while Relationship Managers are out of office, ensuring uncompromised service level to customers in their absence
- Providing all other aspects of service/administrative support that may be required from time to time
- Uphold service standards within the International Wealth Hub team by:
- Championing service-related initiatives within the team, ensuring that the team is regularly updated on and adheres to the latest services and operational policies and procedures
- Taking ownership of customer feedback and complaints on non-investment related items, assisting with investigation, and ensuring resolution within the set service standards
- Proactively identifying and highlighting service gaps, contributing to discussions and representing International Wealth Hub team in intra-department initiatives as necessary
- Providing relief support to other International Wealth Hub teams to rebalance workload as the need arises
- Ensure adherence to internal standards and controls by:
- Maintaining HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- Implementing Group Compliance Policy as applicable to the role
- M anaging the operational risk associated with the role and taking action to minimize the likelihood of operational risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting
- Candidates with 2-5 years working experience in a retail-banking environment
- Good understanding of banking operations and product knowledge
- Strong customer service orientation, with self-motivation and ability to work under pressure
- A self-starter and good team player with drive for success and achievement
- Possess excellent interpersonal and communication skills
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
-
Avp, Premier Service Manager
2 weeks ago
Singapore HSBC Full timeJob descriptionSome careers grow faster than others.If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will...
-
Premier Service Manager
2 weeks ago
Singapore HSBC Full timeJob descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC...
-
Premier Service Manager
2 weeks ago
Singapore HSBC Full timeJob descriptionSome careers grow faster than others.If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will...
-
Singapore OCBC Full timeAbout OCBC Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible;...
-
Singapore OCBC Full timeAbout OCBC Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible;...
-
Premier Service Manager
2 weeks ago
Singapore HSBC Full timeSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Sales, Distribution and...
-
Premier Service Manager
2 weeks ago
Singapore HSBC Full timeJob descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth...
-
Premier Relationship Manager
2 weeks ago
Singapore HSBC Full timePremier Relationship Manager (Offshore) - Wealth and Personal Banking Premier Relationship Manager (Offshore) - Wealth and Personal Banking HSBC Singapore Posted 1 day ago Hybrid Job Permanent Competitive Job descriptionSome careers shine brighter than othersIf you're looking for a career that will help you stand out, join HSBC and fulfil your potential....
-
Premier Service Manager
2 weeks ago
Singapore HSBC Full timeJob description Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. ...
-
Premier Relationship Manager
2 weeks ago
Singapore HSBC Full timeJob descriptionSome careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC Wealth...
-
Premier Relationship Manager
2 weeks ago
Singapore ADECCO PERSONNEL PTE LTD Full timeRoles & ResponsibilitiesOur client is a well-established international bank and has a strong presence in Asia. They are recruiting for Premier Relationship Managers to expand their business.about the jobContribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets. Manage the relationships with new and existing High...
-
Premier Banking Relationship Manager
2 weeks ago
Singapore Ambition Full timePremier Banking Relationship ManagerAmbition Singapore Posted 23 hours ago In-Office Job Permanent Negotiable Our client, a leading foreign bank is looking for highly driven sales professional to join their expandin team. Key Responsibilities:Active acquisition and prospecting of new Premier Banking Onshore customers, develop and strengthen their...
-
Team Head/Offshore Premier Banking Manager
3 months ago
Singapore OCBC Full timeAt OCBC, we are constantly on the lookout for exceptional individuals to join our team. If you are a go-getter with high level of drive, do come and join us today! As an Offshore Premier Banking Manager, your roles & responsibilities will include: Mentor and inspire team members to achieve full potential in sales and service excellence. Provide coaching...
-
Team Head/Offshore Premier Banking Manager
4 weeks ago
Singapore OCBC Full timeAt OCBC, we are constantly on the lookout for exceptional individuals to join our team. If you are a go-getter with high level of drive, do come and join us today! As an Offshore Premier Banking Manager, your roles & responsibilities will include: Mentor and inspire team members to achieve full potential in sales and service excellence. Provide coaching...
-
Team Head/Offshore Premier Banking Manager
1 week ago
Singapore OCBC Full timeAt OCBC, we are constantly on the lookout for exceptional individuals to join our team. If you are a go-getter with high level of drive, do come and join us today! As an Offshore Premier Banking Manager, your roles & responsibilities will include: Mentor and inspire team members to achieve full potential in sales and service excellence. Provide coaching...
-
Singapore HSBC Full timeSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and Personal...
-
Premier Private Clients
2 weeks ago
Singapore Ambition Full timeJob details:Posted 01 April 2023SalaryNegotiableLocationSingaporeJob type PermanentDisciplineBanking & Financial ServicesReference262431_ Responsibilities: - Actively acquire and prospect new customers for the Premier Banking Private Client (Onshore) segment (AUM S$1 million & above). Develop and strengthen their relationships with the Bank in accordance...
-
Singapore myGwork - LGBTQ+ Business Community Full timeOpening date 22-May-2024 Closing date 23-Jun-2024 Job descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities,...
-
Premier Business Development Manager
2 weeks ago
Singapore HSBC Full timeJob description Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. ...
-
Premier Elite Relationship Manager
2 weeks ago
Singapore HSBC Full timePremier Elite Relationship Manager (Onshore) - Wealth and Personal Banking Premier Elite Relationship Manager (Onshore) - Wealth and Personal Banking HSBC Singapore Posted 1 day ago In-Office Job Permanent Competitive Job descriptionSome careers shine brighter than othersIf you're looking for a career that will help you stand out, join HSBC and fulfil your...
