Premier Service Manager

2 weeks ago

Singapore HSBC Full time

  • Job description

Some careers grow faster than others.


If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments.

The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.

We are currently seeking a high calibre professional to join our team as a
Premier Service Manager.

Principal Responsibilities

  • Support Relationship Managers by assuming responsibility of the operational functions in customer service
  • Achieve a high service standard by ensuring efficient and quality service to customers
  • Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group Standards and local regulations
  • Providing administrative support to the Premier Relationship Managers
  • Improve customer experience by highlighting the needs and existing deficiencies of customers
  • Provide administrative and logistic support
Requirements

  • Degree holder with relevant experience in a retail banking environment
  • Strong banking and product knowledge will be an added advantage
  • A team player who is selfmotivated and customer service oriented
  • Possess excellent interpersonal and communication skills
To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

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