Business Process and Program Manager

3 weeks ago


Singapore TRIDENT DIGITAL TECH PTE. LTD. Full time
Roles & Responsibilities

A Business Process and Program Manager (BPPM) plays a crucial role in overseeing and optimizing business processes while managing programs that align with organizational goals.


Responsibilities:

1. Business Process Management

  • Process Analysis: Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
  • Process Design and Redesign: Develop and implement new processes or enhance existing ones to optimize productivity and performance.
  • Documentation: Create detailed process maps and documentation to ensure clarity, consistency, and compliance.
  • Stakeholder Engagement: Collaborate with various departments to gather insights, requirements, and feedback on process changes.

2. Program Management

  • Program Planning: Define program objectives, business requirements, scope, and deliverables that align with the organization’s strategic goals.
  • Resource Allocation: Manage resources effectively across projects within the program to ensure successful execution and delivery.
  • Monitoring and Reporting: Track program performance using key performance indicators (KPIs) and provide regular updates to stakeholders.
  • Risk Management: Identify potential risks associated with programs and develop mitigation strategies to address them proactively.
  • Business Research: Identify the market challenges, competitor landscape, 360-degree-integral view market overview, comparison and market analysis

3. Cross-Functional Collaboration

  • Team Leadership: Lead and coordinate cross-functional teams to ensure alignment and collaboration on process improvement initiatives.
  • Change Management: Develop and implement change management strategies to facilitate smooth transitions during process changes.

4. Continuous Improvement

  • Performance Evaluation: Analyze performance metrics to assess the effectiveness of processes and programs.
  • Feedback Integration: Gather and incorporate feedback from stakeholders and team members to enhance processes continuously.

5. Training and Support

  • Training Development: Create training programs to ensure team members understand new processes and tools.
  • Support Implementation: Assist teams in implementing new processes and systems, providing guidance as needed.


Requirements:

Degree in Business Administration, Management, Project Management, Engineering, or a related field.

Familiarity with the specific industry (e.g., IT, finance, healthcare) can be advantageous for understanding business dynamics.

Proficiency in tools such as Visio, Lucidchart, or specialized BPM software.


Tell employers what skills you have

Training Development
Change Management
Process Improvement
Dynamics
Visio
Market Analysis
Risk Management
Stakeholder Engagement
Program Management
Administration Management
Project Management
Team Leadership
Business Process
Business Process Management
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