Customer Services

Found in: Talent SG 2A C2 - 2 weeks ago


Singapore ALPHA ESS INTERNATIONAL PTE. LTD. Full time
Roles & Responsibilities

Job functions 岗位职能


Provide first-level technical services to customers around the world, including but not limited to hotline, email, WhatsApp and other communication methods. Through the process of changing customer problems from existing to non-existent through professional technology and good communication, the ultimate goal is to improve customer satisfaction with products and services.


为全球各地的客户提供一级技术服务其中包括且不限于热线电话,邮件,WhatsApp等沟通方式。通过专业的技术和良好的沟通将客户问题从有变为无的过程,最终宗旨是提升客户对产品、服务的满意度。


Job description


1. The global customer complaint import/export department serves as a direct window for communication with customers, including inquiries about products or services, support requests, or complaint handling.

2. Provide customers with required product or service information, including price, specifications, usage, etc. Help customers solve problems encountered when using products or services. If they cannot be solved directly, they need to be transferred to the corresponding technical support or other departments.

3. Record every interaction with a customer in the system, including the customer’s questions, solutions provided, and follow-up.

4. Follow the service procedures and standards set by the company to ensure service quality. Continuously participate in training to improve personal skills, learn information about new products or services, and ensure that accurate information and high-quality services can be provided.


1. 全球客诉总入/出口,作为与客户沟通的直接窗口,包括对产品或服务的咨询、支持请求或投诉处理。

2. 向客户提供所需的产品或服务信息,包括价格、规格、使用方法等。帮助客户解决使用产品或服务中遇到的问题,如果无法直 接解决,需要转接给相应的技术支持或其他部门。

3. 在系统中记录与客户的每次互动,包括客户的问题、提供的解决方案和后续跟进的情况。

4. 遵循公司设定的服务流程和标准,确保服务质量。不断参加培训以提高个人技能,学习新产品或服务的信息,确保能够提供准确的信息和高质量的服务。



Qualification requirement 资质要求:


· At least advanced/higher/graduate diploma, Bachelor’s Degree in any equivalent

· More than 2 years of relevant work experience in customer services will be priority;

· Be proficient in English listening, speaking, reading and writing skills, and ability to speak English fluently. (If Chinese speaker will be added advantage)

· Strong communication, patients and excellent troubleshooting skills abilities

· Have a strong sense of responsibility and work enthusiasm and be able to bear a certain amount of work pressure.

· Only for permanent residents and Singaporeans

• 至少拥有高级/高级/研究生文凭、任何同等学历的学士学位

• 2年以上客户服务相关工作经验优先;

• 精通英语听、说、读、写能力,能够流利地说英语。 (如果会说中文会更有利)

• 良好的沟通能力、耐心和出色的故障排除能力

• 有较强的责任心和工作热情,能承受一定的工作压力。

• 只限于永久居民和新加坡人


Tell employers what skills you have

Troubleshooting
Microsoft Office
Microsoft Excel
Interpersonal Skills
Technical Services
Pressure
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Writing Skills
Customer Services
Customer Service Experience
Technical Support
  • Customer Service

    Found in: Talent SG 2A C2 - 1 day ago


    Singapore ALLIED CONTAINER SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesPlease whatsapp us your resume at 98363756Job SummaryAllied Container Group is a leading container haulage operator and yard operator founded in Singapore in 1975. We are dedicated in using technology to improve the lives of small businesses and consumers in the logistics sector.As part of the team, we are looking for Customer...


  • Singapore Evo Global Services Pte. Ltd. Full time

    Job Summary:Customer Service Executive assist the Facility Management business unit while running the Quality Assurance & Communication function of the company. In this role, you will play a vital part in ensuring customer satisfaction and maintaining high-quality standards across our organization.As the Customer Service Executive, you will assist Facility...

  • Customer Service

    10 hours ago


    Singapore Allied Container Services Pte. Ltd. Full time

    Please whatsapp us your resume at 98363756Job SummaryAllied Container Group is a leading container haulage operator and yard operator founded in Singapore in 1975. We are dedicated in using technology to improve the lives of small businesses and consumers in the logistics sector.As part of the team, we are looking for Customer ServiceJob HighlightsWe offer...


  • Singapore Tele-centre Services Pte Ltd Full time

    We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!Responsibilities:Handle inbound / outbound calls, emails, and chats from...

  • Customer Service Executive

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore TURNAROUND MANAGEMENT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesWorking ArrangementLocation: Multiple branchesWork Days: Four weekdays, One weekendWork Hours: 2 Weekdays 10am - 7pm, 2 Weekdays 12.30pm - 9.30pm1 Weekend 8.00am - 6.00pmJob Responsibilities• Acquire and maintain strong knowledge of the organisation's programmes, services and processes• Keep abreast of latest MOE initiatives to...

  • Customer Service Officer

    Found in: beBee jobs SG - 1 day ago


    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Job Highlights:•Professional training provided•Fun and lively work environment•Learning and development•5 days' work weekWe are looking for a dynamic and customer-centric individual to join our call center team. You will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU,...

  • Customer Service Officer

    Found in: Talent SG 2A C2 - 4 days ago


    Singapore STRAITS RETAIL PROPERTY MANAGEMENT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for suitably qualified individuals to join us as Customer Service member.Responsibilities Manage day to day operations in the service counter Maintain a high level of staff’s service standards Manage the schedule/manpower with the Executives Attend to shoppers enquiries and all aspects of customer service Perform...


  • Singapore Turnaround Management Services Pte Ltd Full time

    Working ArrangementLocation: Multiple branchesWork Days: Four weekdays, One weekendWork Hours: 2 Weekdays 10am - 7pm, 2 Weekdays 12.30pm - 9.30pm1 Weekend 8.30am - 6.30pmJob Responsibilities. Acquire and maintain strong knowledge of the organisation's programmes, services and processes. Keep abreast of latest MOE initiatives to stay relevant with customers'...


  • Singapore Turnaround Management Services Pte Ltd Full time

    Working ArrangementLocation: Multiple branchesWork Days: Four weekdays, One weekendWork Hours: 2 Weekdays 10am - 7pm, 2 Weekdays 12.30pm - 9.30pm1 Weekend 8.00am - 6.00pmJob Responsibilities. Acquire and maintain strong knowledge of the organisation's programmes, services and processes. Keep abreast of latest MOE initiatives to stay relevant with customers'...


  • Singapore Veritas Petroleum Services (asia) Pte. Ltd. Full time

    Job ResponsibilitiesProvide excellent customer service and support department objectivesTake prompt and efficient actions on various customers' requestsManage customers and contracts' databaseAdministrative duties and any other ad-hoc duties as assignedJob RequirementsNitec and above, with a minimum of 1 year customer service experienceFluent in English a...

  • Customer Service Executive

    Found in: Talent SG 2A C2 - 18 hours ago


    Singapore PROFOTO DIGITAL SERVICES PTE LTD Full time

    Roles & ResponsibilitiesCore responsibilities Manage incoming calls and attend to enquiries or emails from clients Prepare quotations, sales orders, purchase orders & delivery orders Able to process all orders accurately and within expected timeline Provide administrative support (for example, check visuals and floor plan, prepare installation report...


  • Singapore Stafflink Services Pte Ltd Full time

    Job DescriptionMNCMonday to Friday 9am to 6pmJob DescriptionPerform on-site installations, training, maintenance, and repairs for cash processing solutions.Handle staging, testing, software configuration, and QA for new installations.Troubleshoot customer issues through statistical analysis and reliability evaluations.Advise management on customer...


  • Singapore Opus It Services Pte Ltd Full time

    Contact Centre ExperienceCustomer Service SkillsAbility to MultitaskAbility to handle difficult customersWilling to work on weekends and Public HolidayAbility to draft professional email respond back to customerFamiliar with smart TV operation and handphone application ( download application / install/uninstall)Familiar with internet surfing on the PCBasic...


  • Singapore Straits Retail Property Management Services Pte. Ltd. Full time

    We are looking for suitably qualified individuals to join us as Customer Service member.ResponsibilitiesManage day to day operations in the service counterMaintain a high level of staff's service standardsManage the schedule/manpower with the ExecutivesAttend to shoppers enquiries and all aspects of customer servicePerform centre promotions related...

  • Customer Service

    1 week ago


    Singapore Sg Corporate Services Pte. Ltd. Full time

    JOB DESCRIPTIONS:Processing orders, forms and requests.Communicatng with customers effectively via phone, email or chat.Acknowledging and resolving customer complaints, troubleshooting problems and ensuring customer satisfaction.Keeping records of customer interactions, transactions, comments and complaints.Ensuring customer satisfaction and providing...

  • Logistics Customer Service Officer

    Found in: Talent SG 2A C2 - 3 days ago


    Singapore UNITED PERSONNEL SERVICES Full time

    Roles & ResponsibilitiesSalary: $3,200 Work location: Jurong Gateway Road (near Jurong East MRT) Work days: 5 Days (8:30am to 5:30pm From Mon to Fri)Work Terms: Full-Time Permanent Responsibilities: • Provide customer support for shipments and advise various country customary rules and regulations; provide after-sales support and following up with client...

  • Customer Service Officer

    Found in: Talent SG 2A C2 - 1 week ago


    Singapore MICRO 2000 SERVICES (S) PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities• Providing office day to day admin support• Task to configure other IT devices• In charge of doing devices exchanges and redemptions• Assist the team in communicating with the status of the outstanding tasks• Handling customer complains• Learning the Singtel system and assisting customer needs and...


  • Singapore Business Edge Personnel Services Pte Ltd Full time

    Job Description for Customer Experience Administrator:The job holder will provide administrative and operational support to the Strategic Engagement Division, and to handle and respond to queries from members of public and party candidates in a timely manner.You will also be involved in administrative work and other helpdesk services as required, to support...

  • Customer Service Assistant

    Found in: beBee jobs SG - 6 days ago


    Singapore TAK PRODUCTS & SERVICES PTE. LTD. Full time

    Responsibilities:Handle telephone and walk-in enquiriesAttend to samples request and goods returnedGenerate invoices and coordinate delivery with Operations DepartmentBasic filing and mailing dutiesRequirements:Minimum GCE 'N' level or equivalent with 1 year of customer service working experienceService oriented and a team playerAdditional:Transport provided...

  • Customer Service Assistant

    Found in: beBee S SG - 6 days ago


    Singapore TAK PRODUCTS & SERVICES PTE. LTD. Full time

    Responsibilities:Handle telephone and walk-in enquiriesAttend to samples request and goods returnedGenerate invoices and coordinate delivery with Operations DepartmentBasic filing and mailing dutiesRequirements:Minimum GCE ‘N’ level or equivalent with 1 year of customer service working experienceService oriented and a team playerAdditional:Transport...