Operation Executive
2 months ago
Job Summary:
As the Operation Executive at New Hope Community Services, you will be an integral part of our mission to bring change into the lives of the displaced and disadvantaged in the community. This position is responsible for overseeing the operational functions of our shelter and ensuring that the safety and well-being of the residents are taken care of. You’ll help to improve decision-making processes and implement strategies to enhance operational excellence within the shelter. The Operation Executive works collaboratively with our dedicated cross-functional teams, community partners, and stakeholders to be a Beacon of New Hope to the displaced and disadvantaged in the community.
Client Supervision
- Provide administrative and operational support in overall shelter operations. Ensure smooth running of shelter operations and oversee daily shelter operational issues and statistical collection.
- Handle day-to-day general queries from shelter residents. Manage general disputes that may occur between co-living shelter residents.
- Issue warning letters to residents for non-compliance with shelter regulations.
- Make recommendations for the discharge of residents to the Discharge Committee.
Stakeholder / Vendor Management
- Liaise with external parties for maintenance of shelter premises (e.g., HDB, Town council, grass cutting, pest control, cleaning services, movers, CCTV, IT services, etc.).
- Assist in the admission and orientation of new shelter residents.
Conflict Management
- Manage moderate to significant disputes that may occur between co-living shelter residents.
- Develop, implement, and improve processes and effectiveness of incident management within the shelter environment, including ensuring adequate training of staff to handle incidents that may occur.
Workplace Safety and Health
- Support the maintenance of the security, health, and safety of the shelter environment and liaise with external parties during emergencies (e.g., CNB, Police, Ambulance, etc.).
- To take immediate measures upon discovery of any illegal activities in the shelter (e.g., Notifying the police).
- Respond to incidents within shelter units, such as de-escalating crisis situations, and notify the Management / Funder agency (MSF / SCORE) for the next action step within 24 hours.
- Enforce shelter rules and conduct shelter inspections to ensure compliance with shelter rules, especially in regard to drugs.
Administration
- Ensure collection of shelter fees by the first week of the month.
- Support the maintenance and update of the Operations SOP manual (including urine tests, etc.).
- Maintain records of the distribution of rations / assistance to shelter residents, including the inventory of in-kind donations.
- Implement an information / data management system to effectively collect and maintain client and operational data.
- Collect statistics for monitoring and evaluation of activities and programmes of the shelter.
Others
- Any other related duties in New Hope CS as assigned by Reporting Officer.
Accountability
- Reports to the Senior Operation Executive / Team Lead.
Core Competencies
- Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
- Leadership: Excellent team player with strong leadership and responsibility skills.
- Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
- Good analytical and problem-solving skills.
- Self-motivated individual with the ability to work independently.
Technical Competencies
- Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).
Education and Experience:
- Minimum Degree or Diploma in relevant disciplines
- At least 2 years of relevant working experience in similar sectors
- Willing to work shift hours (including weekends, and overnight shifts) and be operationally ready for emergency deployment on off-days.
The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.
Tell employers what skills you have
Outlook
Site Inspections
Management Skills
Leadership
Microsoft Office
Microsoft Excel
Interpersonal Skills
PowerPoint
Interpersonal Leadership
Conflict Management
Team Player
Microsoft Word
Able To Work Independently
People Management
Incident Management
We have other current jobs related to this field that you can find below
-
Operations Executive
2 weeks ago
Singapore Inspire Executive Limited Full timeSalaries and Benefits:- $2,500.00 per month Fixed Allowances will be givenRoles & Responsibilities: Patrol carparks and ensure smooth operations Handle and report any illegal parking or activities in the carpark Carry out enforcement activities (wheel clamp and negotiation) Ensure nets machine receipt rolls are topped up Handles carpark management, tenants,...
-
Executive Director APAC
2 weeks ago
Singapore Page Executive Full timeAbout Our Client Our client is known as one of the largest and most prominent plantation and processing companies in SEA. With a rich history and a commitment to sustainability, innovation, and excellence, we are seeking an exceptional leader to serve as their Regional Executive Director. Job Description As the Executive Director you are responsible for...
-
Executive Director APAC
3 months ago
Singapore Page Executive Full timeAbout Our Client Our client is known as one of the largest and most prominent plantation and processing companies in SEA. With a rich history and a commitment to sustainability, innovation, and excellence, we are seeking an exceptional leader to serve as their Regional Executive Director. Job Description As the Executive Director you are responsible for...
-
Trade Finance Operations
2 weeks ago
Singapore Executive Access Full timeYou will be required to Be responsible for managing APAC Operations projects and to ensure successful and timely completion of the projects, within budget. This includes project risk management, stakeholder management resource management of all APAC Operations team, scope management, cost management and quality management. Provide support for Business As...
-
Trade Finance Operations
1 month ago
Singapore Executive Access Full timeYou will be required to Be responsible for managing APAC Operations projects and to ensure successful and timely completion of the projects, within budget. This includes project risk management, stakeholder management resource management of all APAC Operations team, scope management, cost management and quality management. Provide support for Business As...
-
Head of Operations, ESG Research
1 month ago
Singapore Page Executive Full timeAbout Our Client Our client is an exciting Asian-focused research and thought leadership platform that addresses the critical issues in ESG (in areas like stewardship and engagement).In view of the ongoing expansion plan of the organisation across the region, they are looking to bring in a seasoned leader who can help build the backbone of the organisation...
-
Head of Operations, ESG Research
3 weeks ago
Singapore Page Executive Full timeAbout Our Client Our client is an exciting Asian-focused research and thought leadership platform that addresses the critical issues in ESG (in areas like stewardship and engagement).In view of the ongoing expansion plan of the organisation across the region, they are looking to bring in a seasoned leader who can help build the backbone of the organisation...
-
Regional Head of Operation, Asia
2 months ago
Singapore Page Executive Full timeAbout Our Client Our client is a global non-profit organisation with increasing influence globally on specific subject matters in areas of environmental and social issues. Job Description As the global growing organisation as the key advocacy and think-tank, you will join as Regional Head of Operation as a newly created position - being based in Korea....
-
Head of Operations, ESG Research
1 month ago
Singapore Page Executive Full timeAbout Our Client Our client is an exciting Asian-focused research and thought leadership platform that addresses the critical issues in ESG (in areas like stewardship and engagement).In view of the ongoing expansion plan of the organisation across the region, they are looking to bring in a seasoned leader who can help build the backbone of the organisation...
-
Head of Operations, ESG Research
3 weeks ago
Singapore Page Executive Full timeAbout Our Client Our client is an exciting Asian-focused research and thought leadership platform that addresses the critical issues in ESG (in areas like stewardship and engagement). In view of the ongoing expansion plan of the organisation across the region, they are looking to bring in a seasoned leader who can help build the backbone of the organisation...
-
Deputy Head of Operations
2 weeks ago
Singapore AP Executive Full timeNew Location: Singapore Salary: Negotiable per annum Job Type:PermanentPosted about 5 hours agoTerrorist Financing, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy.
-
Singapore Space Executive Full timeOur client is a global group of companies operating in several independent and complementary industries. With a commitment to sustainability and excellence, they have built a strong presence and continue to expand their operations globally.Role Overview:We are seeking an experienced and strategic legal professional to join our team as the Deputy General...
-
Singapore Space Executive Full timeOur client is a global group of companies operating in several independent and complementary industries. With a commitment to sustainability and excellence, they have built a strong presence and continue to expand their operations globally.Role Overview:We are seeking an experienced and strategic legal professional to join our team as the Deputy General...
-
Singapore Space Executive Full timeOur client is a global group of companies operating in several independent and complementary industries. With a commitment to sustainability and excellence, they have built a strong presence and continue to expand their operations globally. Role Overview: We are seeking an experienced and strategic legal professional to join our team as the Deputy General...
-
Group/Regional Head of Corporate Strategy
1 month ago
Singapore Page Executive Full timeAbout Our ClientWe are working with an established retail player that has a strong brand name regionally and at an exciting period of transformation phase, organising a strategy team to support the leadership in proactively shaping the company's long term strategic directions ensuring sustainable development in response to external economics and internal...
-
Singapore Page Executive Full timeAbout Our Client We are representing a global consumer company that has ambitious recycling and sustainability goals and committed to crafting a strategy that makes an impact to environment; we are now looking for an experienced business leader who is passionate about innovation and sustainability agenda to lead a greenfield entity. Job Description Reporting...
-
Group/Regional Head of Corporate Strategy
1 month ago
Singapore Page Executive Full timeAbout Our ClientWe are working with an established retail player that has a strong brand name regionally and at an exciting period of transformation phase, organising a strategy team to support the leadership in proactively shaping the company's long term strategic directions ensuring sustainable development in response to external economics and internal...
-
Inside Sales and Operation Manager
1 week ago
Singapore Morgan Philips Executive Search Full timePosition Overview: As a Sales and Operations Manager, you will play a pivotal role in the daily operations of our business. Your responsibilities will encompass a range of tasks, from creating proposals and managing product catalogs to maintaining customer relationships and collaborating with vendors and headquarters. The ideal candidate is a self-motivated,...
-
Operations Executive
2 weeks ago
Singapore ACHI BIZ SERVICES PTE. LTD. Full timeThe Operations Executive is responsible for the part of the workplace team that directly manages the operations and maintenance of facilities. The Operations Executive can report to various parts of the company such as the Facilities Executive, Chief Financial Officer or Chief Operations Officer, but usually has direct access to senior management.The...
-
Inside Sales and Operation Manager
1 week ago
Singapore Morgan Philips Executive Search Full timePosition Overview: As a Sales and Operations Manager, you will play a pivotal role in the daily operations of our business. Your responsibilities will encompass a range of tasks, from creating proposals and managing product catalogs to maintaining customer relationships and collaborating with vendors and headquarters. The ideal candidate is a self-motivated,...
