Officer, Competence Development

3 weeks ago

Singapore VOLVO CONSTRUCTION EQUIPMENT SINGAPORE (PTE.) LTD. Full time
Roles & Responsibilities

Job Summary:

  • Assist in the implementation and administration of dealer competence development activities (sales, technical & part sales training) within Region Asia.
  • Assist to establish, maintain and coordinate the dealer trainer network within Region Asia.
  • Responsible for the management and administration of VEIDA (learning management system) for both Sales and Aftermarket users.

Main Tasks/ Responsibilities / Authorities:


1. Dealer competence development activities

  • Coordinate with trainers and the relavant market area(s) to organise and implement sales / technical / parts sales training for dealer personnel.
  • Plan, organise and implement all training-related logistical arrangements (eg. hotel reservations, training materials, training aids, training meals, participant transportation, etc.).
  • Maintain participants’ attendance records in training events.
  • Gather training participants’ evaluation and feedback on training programmes / events.
  • Manage and support all activities associated with the Volvo CE Masters competition.

2. Dealer trainer network

  • Liaise with dealers in Region Asia to establish a dealer trainer network.
  • Maintain records of dealer trainers’ training proficiency and expertise.
  • Organise and coordinate Train-the-Trainer prgrammes / activities.

3. VEIDA (learning management system)

  • Provide admin support on user issues / requests.
  • Provide training / coaching support for dealer admin users.
  • Create and manage lessons / learning paths / events.
  • Monitor and drive the completion of assigned lessons / learning paths / events / training assessments by users.
  • Maintain and ensure accuracy of VEIDA user training completion records and generate required reports from the system.
  • Manage the LMS subsciption fee payment process.
  • Participate in VEIDA key user meetings and assist in LMS related projects (eg. system upgrades, new functionality launches, etc.).

4. Perform any other duties assigned by his / her supervisor.


Key Skills:

  • Excellent verbal and written communication skills
  • Strong interpersonal skills and the ability to work well with others
  • Good decision-making skills with strong attention to details
  • Ability and willingness to work independently, with limited supervision
  • Strong analytical and troubleshooting skills

Required knowledge and experience:


1. Education/Professional Qualifications required for the position:

  • Degree / Diploma in Business, Administration or equivalent
  • Excellent verbal and written communication skills in the English language
  • IT savvy and proficient in Microsoft applications - Word, PowerPoint, Excel and Outlook

2. Additional Important Requirements:

  • Committed and supportive teamplayer
  • Willingness to learn and try new things
  • Able to travel whenever required

Tell employers what skills you have

Coaching
Outlook
Troubleshooting
Interpersonal Skills
Relationship Management
Administration
PowerPoint
Transportation
Attention to Details
Writing
Analytical Problem Solving
Learning Management
Business Development
Data Analytics

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