Business Analyst – Virtual Account Management
1 week ago
Key Responsibilities:
- Requirements Gathering and Analysis: Collaborate with key stakeholders to understand business needs, translate them into detailed functional and technical requirements, and ensure alignment with business objectives.
- Process Improvement: Identify opportunities to optimize virtual account management processes, enhance workflow efficiency, and reduce operational costs.
- Data Analysis: Analyse large sets of financial and transactional data to identify trends, patterns, and insights that can improve virtual account services.
- Planning Skills: The proficiency to plan the activities in a project and also to identify the ad-hoc changes and incorporate those in the plan.
- Stakeholder Collaboration: Work with cross-functional teams, including IT, finance, and customer service, to implement solutions and resolve issues related to virtual accounts.
- System Design and Implementation: Assist in the design, configuration, and implementation of virtual account systems or platforms, ensuring they meet business requirements and are scalable for future needs.
- Testing and Validation: Support the testing of new features and system upgrades, ensuring that they are functional and meet the required business criteria.
- Documentation: Maintain clear and comprehensive documentation of business requirements, process flows, user guides, and system changes.
- Reporting and Dashboarding: Develop and maintain dashboards, reports, and analytics to track performance and operational metrics related to virtual account management.
- Training and Support: Provide training and ongoing support to internal users and stakeholders regarding virtual account systems, processes, and best practices.
- Risk and Compliance: Ensure virtual account management processes comply with relevant regulatory and security standards.
Qualifications:
- Bachelor's degree in Business, Finance, Information Technology, or a related field.
- 10+ years of experience as a Business Analyst, ideally with a focus on financial services or virtual account management.
- Strong knowledge of virtual account management systems, banking software, and financial technology (FinTech).
- Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
- Proficient in using data analysis and reporting tools (Excel, Microsoft Project, etc.).
- Experience with process mapping, requirement documentation, and project management.
- Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Knowledge of banking regulations and security protocols related to virtual accounts is a plus.
- Ability to manage multiple priorities and work in a fast-paced environment.
Preferred Skills:
- Certification in Business Analysis (e.g., CBAP, CCBA).
- Familiarity with virtual banking platforms or payment processing systems.
- Understanding of automation tools and techniques in financial services.
Account Management
Requirements Gathering
Data Analysis
Process Improvement
SWIFT Payments
Interpersonal Skills
Business Analysis
Automation Tools
Account Banking
Information Technology
System Design
Banking
Business Analyst
Financial Services
Payment Systems
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