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Application / Production Support (1-year renewable contract), Banking

2 months ago

Singapore MyCareersFuture Full time

Roles & Responsibilities

Application / Production Support - Banking (1-year renewable contract)

Responsibilities:

Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure

· Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool

· Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented

· Ensure all incidents and problems are proactively managed Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management

· Collaborate with the development team in identifying resolutions and transitioning of releases into production environment

· Participate in BCM activities or infrastructure related upgrade

· Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead

· Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Key Requirements

· Degree in computer science/engineering or related disciplines.

· Min 4 years of experience in application development and support environment in ETL, Data warehouse, and business intelligence

· Individual must have working experience in Unix and Windows

· Knowledge of ITIL of similar framework will be advantage

· Excellent communication, interpersonal and analytical skills

· Excellent knowledge of banking business data across various sectors

· Excellent & proven Incident/Problem Management and organization skills a must