Housekeeping Coordinator

3 days ago


Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time
Roles & Responsibilities

Summary

Responsible for providing housekeeping order taking and attending to telephone requests from guests and staff.

Job Responsibilities

  • Receive, record and transmit guest requests accurately.
  • Prepare and distribute various departmental reports.
  • Input accurate room status into system daily and investigate discrepancies.
  • Maintain and update administrative data.
  • Maintain key control and monitor lost properties.
  • Maintain work area in a proper state of cleanliness.
  • Record and manager Pest Control Reports and General Cleaning Rooms, communicate with Front Office for room blocks when required.
  • Handle guest complaints tactfully, delegate to team members in a timely member to conduct service recovery & report incident to Executive Housekeeper.
  • Keep track of guests' preferences, record and follow up guest traces together with Supervisors.
  • Record Baby cots and Extra bed inventory, managing loan items record.
  • Be familiar with Housekeeping positions and team members' job functions.
  • Maintain good relations with team members and other interfacing departments.
  • Ensures smooth handover of daily activities to the next shift.
  • Understand Housekeeping receiving, stock ordering, stock inventory and monitor monthly usage.
  • Records and keep track of MCs, ALs and PHs.
  • Prepare and record monthly expenses records.
  • Reporting discard, spoilage, fixing to management. Communicate with vendors for any form of follow ups needed.
  • Work closely with all team members for smooth operations.
  • Check RA report and tally with system at the end of RA shift.
  • Record of Housekeeping team OT and incentives count.
  • Handover and update to Housekeeping team at the end of shift.
  • Record conversations, requests in log book/e-log.
Tell employers what skills you have

Front Office
Microsoft Office
Housekeeping
Interpersonal Skills
Inventory
VIP
Service Recovery
Service Challenges
Attention to Detail
Opera
Customer Service
Service Excellence
Hospitality

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