Housekeeping Supervisor

3 days ago

Singapore HOI HUP NOVENA PTE. LTD. Full time
Roles & Responsibilities

JOB SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

DUTIES AND RESPONSIBILITIES

Safety and Security

· Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor

· Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel

· Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)

· Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment

· Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)

· Maintain awareness of undesirable persons on property premises

· Follow policies and procedures for the safe operation and storage of tools, equipment, and machines

· Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury

· Complete appropriate safety training and certifications to perform work tasks

JOB SPECIFICATION

Educational /Academic Requirements: Diploma or Equivalent in Hospitality studies or related

Experience : 2 year of related work experience

Specific Knowledge & Skills Required: -

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Coaching
Front Office
Microsoft Office
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Housekeeping
Inventory
VIP
Property
Counseling
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Excess
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Hospitality

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