Executive Housekeeper
3 weeks ago
Basic Function
Responsible for the overall upkeep of the Hotel in respect of cleanliness, maintenance, comfort and presentation of guest rooms and all public areas to the standard set by Management.
Job Responsibilities
1. Direct and co-ordinate the activities of Housekeeping and Laundry and ensure overall smooth operations in rooms, public areas,
linen, laundry and dry cleaning sections in the Hotel.
2. Maintain the highest standards of cleanliness, presentation and
efficiency while achieving guest satisfaction.
3. Confer and co-operate with other Department Heads to ensure co-
ordination of activities especially with Front Office, Security,
Engineering, Food and Beverage and Finance.
4. Investigate complaints from guests on any damage or cleanliness
issues and report the same.
5. Attend the daily operation Department Heads' briefing and
conduct the daily Department briefing with his staff.
6. Responsible for developing and implementing training programs
and continuous training on the job for staff in areas under his/her
responsibilities. Coordinate training efforts with the Human
Resource Department.
7. Prepares Housekeeping headcount and expenses budget.
8. Strategise and be involved in guestroom or guest floors renovation
projects
Tell employers what skills you haveFront Office
Budgets
Leadership
Restaurants
Quality Assurance
Housekeeping
Inventory
VIP
Property
Investigation
Furnishings
Hospitality Industry
Strategy
Compliance
Human Resource
Communication Skills
Customer Service
Performance Appraisal
Audit
Hospitality
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