Voice Network Engineer_Contract

2 days ago


Singapore MyCareersFuture Full time

Roles & Responsibilities

Responsibilities

Manage post implementation support issues i.e fault call tickets Conduct post implementation review as part of quality process Participate in regular operations review meetings, including operational issues, tickets review etc. Conduct internal training as part of knowledge sharing Prepare network/voice analysis reports, including findings with analysis Provide Level 2/3 operations support for network and voice infrastructure Perform changes to the Network/Voice in-line with the organizations Change Management processes Ensure compliance with policies, processes and standards, both internal and clients organization Bi-monthly after-hours standby support (24x7) for a week

Requirements

At least 4 years relevant experience in IT/networking industry providing Cisco IP Telephony version 11 & above, Contact Center, Voice logging solutions Experience from System integrator environment Strong knowledge of Cisco Voice and Cisco Contact Center Enterprise and Express Strong Knowledge of IVR, Contact Center, network routing & switching technologies Can work extended hours and on duty Willing to work hard and eager to learn about new technologies Polite and able to communicate well to clients Analytical and possess good troubleshooting skills

Preferred Requirements

Hands on experience in the following products: Cisco CUCM, CUC, Finesse, CUCS, UCCX/ UCCE Cisco gateway Cisco UCS/ Hyperflex Cisco Enterprise Chat and Email Customized and Out-of-box CCVB, CVP, IVR developing Customized CUIC reporting Verint Recording, QM, WFM, WFO Verint Voice Biometrics and Logger, Voice Analytics Avaya Call Management System (CMS), Avaya Experience Portal (IVR/AEP), Communication Manager Avaya IP Telephony systems, PBX, MM Genesys PureEngage/ Pure Cloud

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