Senior / Patient Service Associate (Diagnostic Radiology)

4 months ago


Singapore WOODLANDSHEALTH PTE. LTD. Full time
Roles & Responsibilities

Woodlands Health Campus (WHC) envisions personalised and quality healthcare for the community of the future. It will co-develop and integrate services with community stakeholders, and extend care beyond the hospital into the community as well as homes.

To maintain a high level of service quality at the reception and appointment hotline /call centre and to assist the DDR Manager and the Nurse Clinician in the daily running of DDR. To maintain a high level of service quality to patients and to ensure continuous improvement to work processes.

  • To receive and greet patients at various reception areas in DDR
  • To register patient manually or electronically on SAP and RIS
  • To print out patients’ labels, queue and time chits for appointments.
  • To handle all image duplication in DVDs/CDs and/or Radiological Reports in accordance to PDPA Act
  • To schedule appointments for outpatients and inpatients in accordance to scheduling rules set by DDR
  • To receive and sort out request forms from Wards/SOC for vetting by Radiographers and/or Radiologists
  • To offer simple financial advice on estimated procedure costs and service redirection of patients for financial assistance and counselling
  • To maintain and manage the reception areas in terms of stocking of stationery, relevant patient information sheets, presentation and cleanliness
  • To troubleshoot and manage cash machine for automatic payments
  • To handle manual cash payments and other relevant billing issues such as Medisave, drop charges, modification of charges, refunds or exam cancellations
  • To perform simple crowd-control and manage waiting times
  • To reduce no-show rates and communicate need for rescheduling to patients or next-of-kin
  • To manage patients during down-time as per Supervisor’s instructions e.g. rescheduling of appointments
  • To attend to telephone calls, fax and other enquiries from various sources
  • To participate in corporate events when necessary, especially those relevant in service quality
  • To undertake any other tasks as assigned by the Supervisor, Radiographers and Nurses

Requirements

  • Minimum Diploma OR GCE 'N/O/A/NITEC/ITE' Levels or WSQ Certificate in Healthcare (Admin Support)
  • Prior Experience in patient service in Hospital settings is an advantage
  • Good communication and interpersonal skills
  • Experience in healthcare settings will be advantage
  • Skilled in relevant Radiology IT systems such as RIS/PACS, SAP, EPIC will be an advantage
  • Skilled in Microsoft Office programmes such as Word and Excel

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.


Tell employers what skills you have

Microsoft Office
Labels
Interpersonal Skills
Healthcare
Channel
SAP
Cashiering
Administrative Support
Excel
Customer Service
Appointment Scheduling
Radiology

  • Singapore WOODLANDSHEALTH PTE. LTD. Full time

    At WOODLANDSHEALTH PTE. LTD., we are seeking a skilled and detail-oriented Radiology Support Associate to join our team. As a key member of our Diagnostic Radiology department, you will be responsible for providing exceptional patient service and administrative support.Key ResponsibilitiesManage patient reception and appointment schedulingProcess patient...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesJob Description: Provide prompt and quality front-line services to patients for the Radiology department. Registration and scheduling of appointments for patients and collecting of payments from patients. Provide basic nursing care for patients and assist radiographers in the procedure rooms.Job Requirements: Min N/O level and...


  • Singapore MEDI-RAD ASSOCIATES LTD Full time

    Diagnostic Imaging SpecialistAt MEDI-RAD ASSOCIATES LTD, we are seeking a highly skilled Diagnostic Imaging Specialist to join our team.Responsibilities:Provide diagnostic imaging services to patients as requested by referring physicians or as allowed by statutory regulations and according to acceptable standards.Familiarize oneself with the usage and...


  • Singapore Parkway Pantai Limited Full time

    About Parkway RadiologyWe are a leading healthcare provider in the region, and our radiology department is at the forefront of diagnostic imaging services. As a Diagnostic Imaging Specialist (Echocardiography), you will be part of our team that provides high-quality diagnostic services to patients.Your RoleYou will be responsible for providing diagnostic...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesJob Opportunity: Senior/Patient Service Associate (1-Year Contract, Convertible to Permanent)Location: Hospital, Outram ParkSalary: $2,000 - $3,000 (based on last drawn)Available Roles & Working Hours:1. Specialist Outpatient Clinics (SOC) Schedule: Monday to Friday, staggered office hours with 5.15 days per week (half Saturday shift...


  • Singapore NATIONAL HEART CENTRE OF SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesThe Department of Cardiac Radiology at NHCS offers a comprehensive range of radiological examinations including general radiography, cardiac and vascular interventional imaging, and multi-slice computed tomography (CT) cardiac imaging.As a Radiography Associate, you will assist radiographers with pre- and post- procedure preparation,...


  • Singapore Parkway Pantai Limited Full time

    Job SummaryWe are seeking a skilled Diagnostic Imaging Specialist to join our team at Parkway Radiology. As a key member of our diagnostic imaging services, you will be responsible for providing high-quality sonography services to patients.About the RoleThis full-time position involves working 5.5 days per week, with flexible scheduling to meet the needs of...


  • Singapore Khoo Teck Puat Hospital (KTPH) Full time

    Job Summary:We are seeking a skilled Staff Nurse to join our Diagnostic Radiology team at Khoo Teck Puat Hospital (KTPH). As a key member of our team, you will play a critical role in ensuring the smooth operation of our radiological procedures.About the Role:This is an exciting opportunity for a dedicated and detail-oriented Staff Nurse to work closely with...


  • Singapore FARRER PARK HOSPITAL PTE. LTD. Full time

    Roles & ResponsibilitiesJob descriptionThe Radiographer will perform the range of diagnostic imaging modalities, which the hospital is providing, with high level of service quality, patient care, efficiency and productivity.Responsibilities Perform all diagnostic imaging services according to standards described in SOP. Ensure examination is performed to...


  • Singapore Parkway Pantai Limited Full time

    About This RoleWe are seeking a highly skilled and experienced Cardiac Diagnostic Specialist to join our team at Mount Elizabeth Novena Hospital.Key ResponsibilitiesProvide non-invasive diagnostic services and monitoring in the cardio-vascular laboratory on patients, ensuring the highest level of quality and care.Ensure that all daily reports and imaging are...


  • Singapore Jobscentral Full time

    Senior/Staff Nurse, Radiology Clinic You are responsible for providing specialised direct and indirect nursing care and patient education through management, coordination and evaluation of care activities for patients undergoing radiological procedures. To provide guidance and direction to staff nurses and below, in order to provide optimal care to meet...


  • Singapore Parkway Pantai Limited Full time

    Job SummaryWe are seeking a highly skilled Radiology Operations Specialist to join our team at Parkway Pantai Limited. The successful candidate will be responsible for participating in the planning and setup of new clinics or facilities, supervising the installation of new imaging equipment, and ensuring all facilities meet statutory licensing...

  • Senior / Radiographer

    3 weeks ago


    Singapore CRAWFURD HOSPITAL PTE. LTD. Full time

    Roles & ResponsibilitiesPOSITION DESCRIPTION AND RESPONSIBILITIES:- Independently perform radiological examinations and produce images of diagnostic quality for radiological reports with due regard to patient safety, clinical responsibility, radiation protection and effective use of technology Ensure the correct patient and area of interest is being imaged...


  • Singapore CRAWFURD HOSPITAL PTE. LTD. Full time

    Roles & ResponsibilitiesPOSITION DESCRIPTION AND RESPONSIBILITIES:- Independently perform radiological examinations and produce images of diagnostic quality for radiological reports with due regard to patient safety, clinical responsibility, radiation protection and effective use of technology Ensure the correct patient and area of interest is being imaged...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Diagnostic Imaging Specialist Job DescriptionJob Scope:• Perform clinical imaging duties in ultrasound and assist consultants in ultrasound-guided procedures.• Deliver accurate and speedy imaging outputs at all times.• Ensure proper usage and care of equipment in the ultrasound section.• Assist in planning and implementing quality assurance programs...


  • Singapore CRAWFURD MEDICAL CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesPOSITION DESCRIPTION AND RESPONSIBILITIES:- Independently perform radiological examinations and produce images of diagnostic quality for radiological reports with due regard to patient safety, clinical responsibility, radiation protection and effective use of technology Ensure the correct patient and area of interest is being imaged...


  • Singapore SPD Scientific Pte Ltd Full time

    QT Instruments is part of the Biomedia Group of companies and is the leading distributor for radiopharmaceuticals, medical devices and nuclear medicine/ science solutions to the healthcare and research markets in Singapore and the region. The Regional Product Manager (Diagnostic Imaging & Radiography) at QT Instruments is a dynamic and impactful role that...


  • Singapore National Healthcare Group Pte Ltd Full time

    Keen to provide quality customer service to patients and support services at various service touch points in a polyclinic? As the polyclinic’s service ambassador, you will help patients navigate through our healthcare systems by attending to their queries, resolving their challenges, and promoting and educating health services/programmes. You will also...


  • Singapore WECRUIT PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking Patient Service Officers who are deeply committed to the healthcare sector and wish to contribute to enhancing patients' lives. This role involves delivering exceptional non-clinical patient care at our cancer centers, requiring strong interpersonal skills to interact with both patients and doctors.Key Responsibilities:...


  • Singapore Parkway Pantai Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Operations Team Lead to join our Radiology department at Parkway Pantai Limited. As a key member of our operations team, you will play a vital role in ensuring the efficient and effective delivery of services.About UsParkway Pantai Limited is a leading healthcare provider in Asia Pacific. Our team is...