Head of Customer Service

2 weeks ago

Singapore KAIROS GLOBAL SEARCH PTE. LTD. Full time
Roles & Responsibilities

Job Description:

Our client is a pioneering Medical Technology (MedTech) company dedicated to transforming healthcare through innovative medical technologies, digital health solutions, and patient-centered care. They are now seeking a Head of Customer Service to lead and optimize their customer service operations, ensuring an exceptional experience for healthcare professionals, institutions, and patients. The Head of Customer Service will oversee all customer support functions, driving service excellence, process improvements, and customer satisfaction. This role requires a strategic leader with experience in managing customer service teams, implementing service technologies, and enhancing customer experiences within the MedTech, healthcare, or medical devices sector.

  • Follow us on LinkedIn for more job opportunities (below link): https://www.linkedin.com/company/kairosglobalsearch/?viewAsMember=true

Key Responsibilities:

  • Develop and implement a customer service strategy aligned with the company's business objectives.
  • Lead and mentor a team of customer service representatives, ensuring high performance and engagement.
  • Establish and track KPIs to measure service quality, response times, and customer satisfaction.
  • Optimize customer service processes, including inquiries, troubleshooting, and technical support.
  • Implement CRM systems, chatbots, and automation tools to enhance efficiency.
  • Develop and enforce policies for handling customer escalations and complaints.
  • Act as a key point of contact for major clients, hospitals, and healthcare providers.
  • Gather customer feedback to drive continuous product and service improvements.
  • Collaborate with sales, product, and technical teams to address customer needs effectively.
  • Ensure customer interactions comply with MedTech industry regulations (e.g., FDA, MDR, HIPAA).
  • Develop training programs for customer service teams on product knowledge and patient engagement.

Requirements:

  • Bachelor's degree in Business, Healthcare Management, or a related field.
  • At least 8+ years of customer service experience, with at least 3 years in a leadership role.
  • Experience in MedTech, medical devices, healthcare, or pharmaceuticals preferred.
  • Strong knowledge of customer service technologies, CRM systems, and call center operations.
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Ability to analyze data and implement strategies for improving service performance.
  • Understanding of regulatory requirements in the healthcare sector.

EA Licence No: 23S1615

Tell employers what skills you have

Product Knowledge
Hospitals
Customer Service Operations
Customer Support
Healthcare
Automation Tools
Customer Service Representatives
Healthcare Management
Customer Satisfaction
Customer Service
Service Excellence
Customer Service Experience
Call Center

  • Customer Service Officer

    7 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Head of Customer Service

    2 days ago

    Singapore KAIROS GLOBAL SEARCH PTE. LTD. Full time

    Our client is a pioneering Medical Technology (MedTech) company dedicated to transforming healthcare through innovative medical technologies, digital health solutions, and patient-centered care. They are now seeking a **Head of Customer Service**to lead and optimize their customer service operations, ensuring an exceptional experience for healthcare...

  • Head of Customer Service

    4 weeks ago

    Singapore DADACONSULTANTS PTE. LTD. Full time

    Roles & ResponsibilitiesHead Of Customer Service (Gaming)We have been engaged by our client who is a leader in the Gaming Industry in search for a Head of Customer Service. Key ResponsibilitiesBuild a global customer service system according to business needs, develop service strategies, and drive implementation to support players across multiple languages. ...

  • Head of Customer Service

    1 week ago

    Singapore DADACONSULTANTS PTE. LTD. Full time

    Roles & ResponsibilitiesHead Of Customer Service (Gaming)We have been engaged by our client who is a leader in the Gaming Industry in search for a Head of Customer Service. Key ResponsibilitiesBuild a global customer service system according to business needs, develop service strategies, and drive implementation to support players across multiple languages. ...

  • Head of Customer Service and Operations Up to

    1 week ago

    Singapore Hays Full time

    **Your new company** A Fast Growing Technology Company is looking for a Head of Customer Service and Operations to join their exciting business **Your new role** As a Head of Customer Service and Operations, you will be leading and managing the customer service and operations department. You will be heavily involved in planning, strategizing and...

  • Customer Service Officer

    4 weeks ago

    Singapore BANK OF CHINA LIMITED Full time

    Roles & ResponsibilitiesResponsibilities:· Provide personalized service over the telephone to customer in call centre on credit card and banking products.· Attending enquiry, feedback and understand customer's need so as to provide information and solutions to customers in an effective and efficient manner.· Identify cross-sell opportunity during...

  • Customer Service Officer

    1 week ago

    Singapore BANK OF CHINA LIMITED Full time

    Roles & ResponsibilitiesResponsibilities:· Provide personalized service over the telephone to customer in call centre on credit card and banking products.· Attending enquiry, feedback and understand customer's need so as to provide information and solutions to customers in an effective and efficient manner.· Identify cross-sell opportunity during...

  • Head of Customer Service, Asia Pacific

    4 days ago

    Singapore Brenntag Full time

    **HEAD OF CUSTOMER SERVICE, ASIA PACIFIC**: Our team in **Singapore** currently has an opening for a **Head of Customer Service, Asia Pacific** **YOUR ROLE & RESPONSIBILITIES**: **Summary** Responsible for executing the region’s customer service strategies and develop an integrated customer service function for productivity and excellence. He/She is also...

  • Head of Customer Service

    2 weeks ago

    Singapore .ZERO Pte Ltd Full time

    **Head of Customer Service (E-commerce/Start-up)** **Company Overview** **Our Vision**:To improve the lives of everyone by having a Sterra product in every home. **Our Mission**:To create high quality, functional, sleek, and mínimalistic home products at revolutionary prices, and becoming every home’s partner. - Direct and manage the customer service...

  • Head Chef

    2 weeks ago

    Singapore DSE SERVICE PTE. LTD. Full time

    **Job brief**: We are looking for an experienced and qualified Head Chef to organize the kitchen’s activities for our new chinese restaurant serving northern chinese cuisines, barbeque and spicy fish. You will be the first in command in the facilities and will create and inspect dishes before they arrive at the customers ensuring high quality and...

  • Customer Service Officer

    5 days ago

    Singapore BANK OF CHINA LIMITED Full time

    **Responsibilities**: - Provide personalized service over the telephone to customer in call centre on credit card and banking products. - Attending enquiry, feedback and understand customer’s need so as to provide information and solutions to customers in an effective and efficient manner. - Identify cross-sell opportunity during customer’s...

  • Customer Service Officer

    7 days ago

    Singapore BANK OF CHINA LIMITED Full time

    **Responsibilities: - Provide personalized service over the telephone to customer in call centre on credit card and banking products. - Attending enquiry, feedback and understand customer’s need so as to provide information and solutions to customers in an effective and efficient manner. - Identify cross-sell opportunity during customer’s interaction. -...

  • Customer Service Executive

    1 week ago

    Singapore CIVIL SERVICE CLUB Full time

    About the PositionWe are seeking a dynamic and results-driven Clubhouse Executive to join our team at CIVIL SERVICE CLUB. As a key member of our operations team, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our clubhouse.ResponsibilitiesManage the front office, including check-in and...

  • Head , Operation Department

    5 days ago

    Central Singapore BANK OF CHINA LIMITED Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $9,000 - $14,000 Per Month **Date Posted** 1 day ago Additional Details **Job ID** 116421 **Job Views** 1 **Job Description**: Roles & Responsibilities Key Job Responsibilities/Duties - Establish and review key operational risk indicators/key control standards and...

  • Sales & Service Associate

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    2 weeks ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    2 weeks ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    7 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    7 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Moe Kindergarten Centre Head/deputy Centre Head

    1 day ago

    Singapore Ministry of Education Full time

    **What the role is** - As a Centre Head or Deputy Centre Head, you will be part of a dynamic team that will spearhead the Ministry’s efforts to enhance the quality of Singapore’s pre-school education landscape. **What you will be working on** - You will lead a team of pre-school educators in providing quality education, holistic development and care for...