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Technical Support with Japanese Speaking

1 month ago

Singapore KANKEN TECHNO PTE. LTD. Full time
Roles & Responsibilities

Job Description


  • Support site managers and site members for any technical issues relating to scrubber.
  • Regarding those issues/troubles/questions beyond your knowledge, communicate with Japan to get proper answer/advice, and then feedback to site
  • Visit site to join PM/CM jobs, or to carry out troubleshooting activities, or any other ad-hoc tasks if necessary (such as meeting with customer etc)
  • Understand CMS/SCADA system, assist site managers to settle the job, or complete the job independently (cooperate directly with 3rdparty vendor if necessary)
  • Understand basic knowledge of CX-programmer, able to download / upload / verify PLC programs
  • Understand basic knowledge of GP-Pro EX, able to download / upload / verify touch panel programs
  • Understand basic knowledge of Gas DRE testing, assist site manager to complete DRE testing (including tool purchasing, instrument management and communication with 3rd party vendor if necessary)
  • Manage claim reports issued by site managers
  • Follow up claim cases, assist the communication between site manager and TS Dept. Gain information from site and answer questions raised by TS Dept
  • Keep record of claim parts shipment
  • Help site managers to check parts code with Japan
  • Make DRE report (including DRE rate calculation)
  • Risk assessment & safety related issue
  • Daily & Weekly Report
  • Document Translation & Email Translation
  • Interpretation for meeting, training or any other company activities
  • Any other ad-hoc works


Requirements

  • Fluent in Japanese and English in writing and speaking.
  • Minimum Diploma in Engineering.
  • Strong ability in handling technical issues and able to propose and negotiate service contracts to customers
  • Experience in Semiconductor Fab and Service Audit will be an advantage
  • Good understanding & knowledge of semiconductor facilities & processes will be an advantage
  • Willing to travel daily to various sites
  • Must be self-driven, energetic, resourceful, and good leadership
  • Meticulous and timely in documentation
  • Able to project strong, positive image of self and company
  • Team player with good communication skill
  • Responsible, independent with excellent customer service skill

Benefits

  • Transport Allowance
  • AWS
  • Variable Bonus
  • Attendance Allowance



Tell employers what skills you have

Leadership
Troubleshooting
Risk Assessment
Purchasing
Translation
PLC
Writing
Team Player
Customer Service
Audit
Japanese