Front Office Executive

3 weeks ago


Singapore LABRADOR HILL PTE. LTD. Full time
Roles & Responsibilities

Your duties and responsibilities include:

  • Perform all check-in and check-out tasks;
  • Manage online and phone reservations;
  • Inform customers about payment methods and verify their credit card data;
  • Register guests collecting necessary information (like contact details and exact dates of their stay);
  • Welcome guests upon their arrival and assign rooms;
  • Provide information about our lodging facility available rooms, rates and amenities;
  • Respond to clients' complaints in a timely and professional manner;
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs;
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests;
  • Upsell additional facilities and services, when appropriate;
  • Maintain updated records of bookings and payments, practice of all governing regulations to lodging operations, compliance to PDPA, etc; and
  • Any other duties as required by the Company or management.
Tell employers what skills you have

Customer Service Skills
Front Office
Customer Service Oriented
Microsoft Office
Housekeeping
Interpersonal Skills
Inventory
VIP
Hospitality Industry
Compliance
Opera
Cashiering
Communication Skills
Team Player
Customer Service
Able To Work Independently
Hospitality

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