Storage / Backup Level 3 Engineer

Found in: Talent SG 2A C2 - 1 week ago

Singapore GLOBAL SEARCH PARTNERS PTE. LTD. Full time
Roles & Responsibilities

He/She will be a technical RUN expert for all Storage/Backup services. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Storage/Backup team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.



The Storage/Backup team operates the RUN activities and delivers projects for its infrastructure scope covering HPE XP8, XP7 High-End Storages, HPE Primera, 3PAR 8400 Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication, and Backup platform running Dell EMC Networker and HPE StoreOnce VTL.



Job Detailed Description

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:

 assigns technical tasks and manages delegation for technical issues,

 animates the team to encourage collaboration and sharing of best practices,

 has a role in supporting technical skills development and provides training when required.

 supports new technologies and leverages them to provide consistency of service across streams,

 manages service improvements for all Storage/Backup services supported throughout the organization,

 documents, reviews, maintains and shares relevant technical information to the team

 provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,

 implements and develops improvements based on LEAN best practices,

 focuses on automation and optimum use of the team to improve efficiency,

 drives and delivers root cause for any high severity issue,

 reviews technology changes to identify potential risks,

 is responsible for problem management and resolution.

As an experienced professional in Storage/Backup Services, he/she:

 supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,

 is aware of the global IT structure so that he/she anticipates interrelationships within the organization,

 engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,

 facilitates transformation projects and suggest future directions for new areas of improvement and change,

 guarantees the production readiness and license to operate of new projects and solutions,

 is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,

 actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into operations,

 actively assist in identifying the most technical skilled candidates for open roles,

 technically coach and develop partner resources to improve quality and productivity,

 defines the technical skillset required to support technologies.

As the escalation point of contact for Clients, he/she:

 manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.



Job Specific Environment and/or Organization

 Fluent in English written and spoken

 Working hours will be in rotating shifts

 On-call support will be expected on a rotational basis (weekdays and weekends)



Candidate Profile


  •  Minimum 8-10 years of experience in managing Storage/Backup environment with about 3-5 years of experience in financial institutes.
  •  A Bachelor’s/Engineering graduate.
  •  Subject matter expert on core technologies – HPE High-End and Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication.
  •  Secondary skills in operating Backup platform running Dell EMC Networker.
  •  Good hands-on knowledge with Scripting and Automation (Ansible, Python, Bash) will be advantageous.
  •  Ability to solve complex problems spanning multiple technologies and disciplines.
  •  Excellent communication, interpersonal and logical skills.
  •  Customer service oriented and a strong team player.
  •  Ability to work under pressure and a commitment to solving issues.



(EA Licence No. 14C7000)

(EA Personnel Registration No : R1110355)


Tell employers what skills you have

Customer Service Oriented
Architect
Architects
Technical Direction
Scripting
Reliability
Replication
Technical Skillset
Problem Management
Python
Team Player
Ansible
VTL

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