Storage/Backup RUN Expert

2 weeks ago

Singapore CA CIB Full time
General information Job description Business type

Types of Jobs - IT, Digital et Data

Job summary

Job Summary
He/She will be a technical RUN expert for all Storage/Backup services in CA-CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Storage/Backup team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.
The Storage/Backup team operates the RUN activities and delivers projects for its infrastructure scope covering HPE XP8, XP7 High-End Storages, HPE Primera, 3PAR 8400 Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication, and Backup platform running Dell EMC Networker and HPE StoreOnce VTL.

Job Detailed Description
An Expert has a wide spectrum of responsibilities and actions.
As an expert of his/her team, he/she:

  • assigns technical tasks and manages delegation for technical issues,
    animates the team to encourage collaboration and sharing of best practices,
  • has a role in supporting technical skills development and provides training when required.
    supports new technologies and leverages them to provide consistency of service across streams,
  • manages service improvements for all Storage/Backup services
  • supported throughout the organization,
    documents, reviews, maintains and shares relevant technical information to the team
  • provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
  • implements and develops improvements based on best practices,
    focuses on automation and optimum use of the team to improve efficiency,
  • drives and delivers root cause for any high severity issue,
    reviews technology changes to identify potential risks,
    is responsible for problem management and resolution.

As an experienced professional in Storage/Backup Services, he/she:

  • supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
  • is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
    engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
  • facilitates transformation projects and suggest future directions for new areas of improvement and change,
    guarantees the production readiness and license to operate of new projects and solutions,
  • is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
  • actively engages to understand new technologies and technology trends and reviews them with a view
Position location Geographical area

Asia, Singapore

Candidate criteria Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor Degree in relevant discipline

Required skills

Candidate Profile

Mandatory track record

  • Minimum 8-10 years of experience in managing Storage/Backup environment with about 3-5 years of experience in financial institutes.
  • A Bachelor's/Engineering graduate.
  • Subject matter expert on core technologies - HPE High-End and Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication.
  • Secondary skills in operating Backup platform running Dell EMC Networker.
  • Good hands-on knowledge with Scripting and Automation (Ansible, Python, Bash) will be advantageous.
  • Ability to solve complex problems spanning multiple technologies and disciplines.
  • Excellent communication, interpersonal and logical skills.
  • Customer service oriented and a strong team player.
  • Ability to work under pressure and a commitment to solving issues.

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