Transfer Agency, AVP

3 weeks ago


Singapore State Street Corporation Full time
Who we are looking for
  • Take a lead role in providing Project Management services to Transfer Agency projects for potential and existing SS-APAC clients
  • Manage the Local / Regional team management across multiple geographical location and develop a highly effective team
  • Manage the development and execution of projects through all stages of the project cycle using requisite project management and process engineering skills
  • Liaise with Internal Technology support teams globally and external TA Vendors to deliver required TA functionality to the Asian regions
  • Manage new Business onboarding by engaging all stakeholders and client to deliver end to end implementation

What you will be responsible for
  • Manage key TA projects and working through the various work streams within the project
  • Manage TA team across different geographical locations, to train and guide them on the TA Business process and running TA Projects
  • Work closely with TA Business Operations to support BAU, New Business and Transformation Initiatives
  • Manage end to end New business onboarding and closely working with different stakeholders across the organization to manage End to End delivery
  • Work closely with the TA Product Head in on-boarding the TA clients including conversion from other platforms
  • Assist the Business in Determining & Implementing quality Process Standards & Efficiencies
  • Ability to generate process flow through VISIO or any tool for capturing end to end operating flow
  • Ensure Project Plans identify and address all known Risk Areas
  • Ensure continuous improvement of processes to mitigate risks
  • Focus on best practice "Change Management" techniques
  • Ensure the team supports the daily BAU activities for the regions
  • Maintain and the update the project plans and provide regular weekly project reports to all the stakeholders
  • Ensure any issues / risks are highlighted to the Steering Committee in a timely manner
  • Manage issue and risk logs and keep them updated at all times
  • Set up weekly working group meetings for the various work streams and ensure all the items within each stream are tracked and reported
  • Prepare the material for the Steering group meetings and present the facts
  • Work with the various subject matter experts to progress the work streams and keep check on any slippages
  • Work closely with the client to address all their concerns and issues and protect SS interests in agreeing with the client
  • Work with Risk / Compliance and Legal closely to ensure all SS interests are protected on any requests from the client
  • Facilitate the development of project plans, dashboards, test plans / strategies etc.
  • Communicate effectively with all people both on the project team and across the organisation
  • Ability to produce technical and business documentation for process improvements, systems enhancements and development activities
  • Ability to perform business and project analysis to ensure an accurate thorough understanding of requirements, risks and alternatives
  • Work with internal technology teams to deliver business change requests and technical product enhancements to the TA platform
  • Engage with external TA vendors in regards to TA technology infrastructure
  • Develop and Train the team to perform effectively and manage conflicts and motivate the team
  • Willing and able to travel within the region as required

What we value
These skills will help you succeed in this role
  • Minimum of 10-15 years of Transfer Agency experience
  • Minimum of 5 years of Project Management experience on-boarding TA clients
  • Extensive knowledge of Transfer Agency services, systems and operations both within the Asian region and globally
  • Good Presentations skills
  • Excellent verbal and written communications
  • Good liaison skills across all levels of the organization
  • Knowledge of end-to-end TA processing
  • Work flow via VISIO

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