Service & Bar Supervisor

4 weeks ago


Singapore PLAIN VANILLA BAKERY PTE. LTD. Full time
Roles & Responsibilities

The Service & Bar Supervisor is responsible for leading the team on each shift and ensuring that the brand experience, service standards, food hygiene and safety standards are upheld.

Responsibilities:
  • Provide quality control for service, including supervising opening and closing of shifts, monitoring customer service, handling customer complaints, handling transaction/payment issues.
  • Execute Inventory Purchasing and Receiving Procedures.
  • Respond appropriately to challenging service situations and escalating unresolved service challenges.
  • Coordinate and monitor Food Safety & Hygiene practices, compliance of Workplace Safety and Health policies and procedures by Team Members.
  • Interact and serve foods and beverages to customers.
  • Manage service performance.
  • Implement store and equipment maintenance plan.
  • Conduct orientation and training.
  • Supervise, motivate and empower staff.
  • Any other duties that may be assigned.
Requirements:
  • At least 4 years relevant working experience in the F&B industry.
  • Customer service orientation.
  • Have good work ethics, initiative and willingness to learn.
  • Have good communication and interpersonal skills.
  • Fluent in English.
  • Able to multitask.
  • Willing to work shifts, weekends and public holidays.
  • 5 or 6 days alternating work week.
  • 8 or 10 hours shift based on roster. Earliest shift starts at 7.30am and last shift finishes at 7pm.

Tell employers what skills you have

Coaching
Ability to Multitask
Leadership
Quality Control
Interpersonal Skills
Inventory
Food and Beverage Safety and Hygiene
Equipment Maintenance
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Team Oriented
Workplace Safety and Health
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