Head, Business Process Outsourcing
1 month ago
CFB Bots is a technology service provider specializing in Hyperautomation. We partner with large enterprises in their Digital Transformation journey and help them and their employees thrive in the Future of Work. Our mission is to co-create the Digital Workforce of the Future, and our vision is to make work enjoyable. For more information, please visit www.cfb-bots.com.
About the Role
We are looking for an independent and self-motivated go-getter to join us as Head, Business Process Outsourcing. This is a new business unit (BU) within our organization, leveraging on digital technologies like Automation, Artificial Intelligence and Analytics to provide a truly exceptional and differentiated service to our customers.
You will be responsible for the set-up and operations of this BU. This includes identifying and creating new business revenue streams, developing and refining our business strategy, resource planning and allocation, developing and promoting our service offerings, managing the day-to-day operations and managing the P&L.
Specifically, your key responsibilities will encompass the following:
- Work with our Management to formulate vision and execute strategies for the BU;
- Identify business opportunities and research on industry trends to create business roadmaps;
- Participate in the development and presentation of proposals for business development;
- Engage in sales and marketing activities to build pipeline and establish clientele base;
- Ensure the profitability of the BU’s operations;
- Generate an execution plan for ensuring the effective and efficient delivery of our business services while ensuring quality;
- Establish and maintain excellent and professional working relationships with the customers, including C- level executives;
- Understand customer businesses and develop service offerings that address their needs;
- Identify and develop partnerships that can drive the growth of the BU;
- Perform resource planning and allocation so that the business objectives can be met; and
- Grow and mentor the team
Requirements
- Degree from a reputable university
- At least 5 to 6 years of experience in BPO, including at least 3 years in a management role
- Good understanding of Finance & Accounting and HR processes; sound knowledge of process management, business, regulatory and accounting complexities associated with outsourcing
- Excellent presentation and communications skills
- Possess a customer-centric mindset and enjoy fostering clientele relationship
- Self-driven and results-oriented individual with ability to function independently and excel in a dynamic environment
In your application, please also indicate the name of the person that you most look up to.
Tell employers what skills you have
Highly motivated self-starter
Client Acquisition
Business Acumen
Results Oriented
Client Management
Self Driven
New Business Development
Excellent Interpersonal Communication Skills
Business Process Management
Business Process Automation
BPO
We have other current jobs related to this field that you can find below
-
Regional Head of IT and Business Process
2 weeks ago
Singapore Heinemann Full timeAs a member of our family-owned business, you will be leading system-based processes and IT-related strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT in the Asia Pacific region. As a Regional Head of IT and...
-
Outsourcing, Business Support Associate
2 weeks ago
Singapore Mazars Singapore Full timeWe are seeking a meticulous, highly driven team player to be part of the Business Support Team (BST). BST is mainly dealing with business development to Mazars' global clients with a presence in Singapore. This includes, relating and working with Mazars' other offices in the region and beyond to service the global needs of Mazars' clients.BST is the backbone...
-
Outsourcing Risk
2 weeks ago
Singapore OCBC Bank Full timeContribute to strategic initiatives and support management in driving department transformation - As a valued member of the team, you will have the opportunity to actively contribute to strategic initiatives and support management in driving transformative changes within the department. Your insights and expertise will be instrumental in shaping the future...
-
Head, Distribution Business Processes
2 weeks ago
Singapore Prudential plc Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...
-
Head, Business Management
4 weeks ago
Singapore AIA Singapore Private Limited Full timeAt AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing,...
-
Head of Payment Processing
2 weeks ago
Singapore BPC Banking Technologies Full timeAbout the Company:A global leader in providing comprehensive payment solutions and services to over 350 financial services clients across 90+ countries is seeking a dynamic and results-oriented Head of Payment Processing for the Asia-Pacific (APAC) region. Specializing in ATM management, billing, mobile and contactless payments, settlement, point of sale,...
-
Singapore United Overseas Bank Full timeFirst VP, Third-Party and Outsourcing Risk Management Posting Date: 21 Jun 2024 Location: Singapore (City Area), Singapore, SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...
-
Assistant Outsource Manager
2 weeks ago
Singapore CORPORATE OUTSOURCE PTE. LTD. Full timeDuties and Responsibilities: Lead team of Outsource Assistants and Seniors Provide guidance to team members Bookkeeping and preparation of management accounts Preparation of Statutory report (Financial Statements and Notes to the accounts) Preparation of custom reporting packages based on client requirements Where clients are audited, provide support with...
-
Assistant Outsource Supervisor
2 weeks ago
Singapore CORPORATE OUTSOURCE PTE. LTD. Full timeDuties and Responsibilities: Provide guidance to team members Bookkeeping and preparation of management accounts Preparation of Statutory report (Financial Statements and Notes to the accounts) Preparation of custom reporting packages based on client requirements Where clients are audited, provide support with respect to services provided to the client Cash...
-
Head of Human Resource
2 weeks ago
Singapore BTI EXECUTIVE SEARCH PTE. LTD. Full timeOur client in the banking industry is urgently looking for an experienced HR practitioner to join them.**Head of Human ResourceResponsible for leading the HR function and managing all aspects of HR services in the areas of talent acquisition & retention, compensation & benefits, performance management, staff development, employee engagement and HR...
-
IT Outsourcing Sales Executive
2 weeks ago
Singapore THATZ INTERNATIONAL PTE LTD Full timeRoles & ResponsibilitiesJoin Our Team at Thatz International Pte LtdAre you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz2.0) or Outsourcing business in the...
-
Business Process
2 weeks ago
Singapore CMACGM Full timeLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
-
Head, Business
2 weeks ago
Singapore SIR STAMFORD RAFFLES GROUP PTE. LTD. Full timeHEAD, BUSINESS & COMPANY ADMINSTRATORWe are seeking a highly-organized, pro-active, high-energy, skilled and motivated personnel to play a crucial role in supporting the efficient operation of our organization.You will be responsible for managing general company and business administration tasks, providing close support to senior management and directors and...
-
Section Head
3 weeks ago
Singapore Great Eastern Life Assurance Co Ltd Full timeJob Purpose You will oversee end-to-end policy services activities (e.g. billing processing, etc.) and give advice and lead the Business Processing team to achieve the overall Department's target. The Job • Handles escalation and communication with policyholders and intermediaries • Actively participate in departmental projects and...
-
Head of Operations
2 weeks ago
Singapore The Edge Asia Full timeOur client is a leading international bank who have a strong presence in South-East across both consumer and corporate banking.They are looking for a Head of Operations to oversee a team of staff across a number of functions, including Trade Finance/Trade Operations, Remittances/Settlements, Private Wealth and Loan Operations.EA License: 16S8131Recruiter...
-
Head of Business Operations
2 weeks ago
Singapore Kerry Consulting Full timeDescription: Newly created opportunity Senior management opportunity 40% travel*DescriptionThis is a Singapore headquartered Energy engineering, procurement and construction group with a significant business footprint in Asia and US. Due to ambitious business growth plans, there is a newly created opportunity for a head of business operations and strategy to...
-
Outsourced Procurement Manager
2 weeks ago
Singapore Dyson Full timeSummary:Salary:CompetitiveTeam:Supplier Relationship ManagementLocation:Singapore - Technology CentreOutsourced Procurement ManagerAbout usThe Outsourced Procurement team manage and develop our Manufacturing Partners from contractual perspective with engagement and support from cross-functional teams and key stakeholdersResponsibilities:The Outsourced...
-
IT Outsourcing Sales Executive
2 weeks ago
Singapore Thatz International Pte Ltd Full timeJoin Our Team at Thatz International Pte Ltd Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business in the new norm. If you're...
-
Head of Business Development
2 weeks ago
Singapore URBAN RENEWABLES PTE. LTD. Full timeRole OverviewUrban Renewables is aiming to shape the city of the future by developing and investing in sustainable energy solutions. We currently supply Solar and Electrical Vehicle charging points to many companies and condominiums in Singapore. With a small team we have large ambitions and growth potential.This is a full-time on-site role in Singapore for...
-
Robotic Process Automation
1 month ago
Singapore Business Edge Full timeWorking Hours:\xc2\xb7 Monday \xe2\x80\x93 Friday: 9am \xe2\x80\x93 6pm, 1hr lunch break-40hours/week RPA Developer (1) As a Robotic Process Automation (RPA) Developer with the Academic Research Division, you will provide assistance to the division in the areas of tech/automation projects.Your key responsibilities include: Tech/Automation Projects Work with...
