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Front Office Executive
1 month ago
Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.
Key responsibilities
· Attend to guests’ inquiries and provide prompt responses and assistance
· Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches
· Develop and maintain professional relationship with house guests and extend service whenever required
· Manage front office operations and optimize solutions to ensure guests satisfaction
· Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information
· Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
· Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
· Work closely with other departments and co-workers as part of a team
Requirements
· Able to communicate effectively in a fast paced environment
· Customer service oriented to provide quality service standards
· 1-3 years of experience in a similar capacity, hospitality or tourism
· Exceptional interpersonal skills to enhance the service standards throughout the operation
· Ability to work effectively in an innovative, fast-paced and multi-tasked environment
Tell employers what skills you have
Front Office
Upselling
Customer Service Oriented
Microsoft Office
Concierge Services
Interpersonal Skills
Inventory
Customerfocused
Opera
Cashiering
Communication Skills
Administrative Support
Customer Satisfaction
Customer Service
Service Excellence
Service Delivery
Hospitality
Workplace Safety and Health
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