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Lead, Retail

3 months ago

Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

Store Operations:

  • Ensure that revenue targets are achieved by conducting sales transactions and up selling of merchandises with at various retail stores
  • Provide excellent guest service and interacting positively with guests in a friendly and courteous manner
  • Maintain stock control, merchandise display, and perform stock replenishment with foresight in merchandise forecasting
  • Maintain good relations with vendors in the delivery and receiving of stocks
  • Ensure consistent housekeeping standards

Cashiering:

  • Manages cash register and responsible for opening/closing of POS system
  • Motivates team and ensures they are focused on customer service and merchandise up selling

Management:

  • Serves as the bridge between Team Members and Managers
  • Delegation of duties and maintain all facet of the zone operations in the store
  • Mentoring and coaching responsibilities for team members
  • Recognises and strives to meet both internal and external guest needs
  • Demonstrate efficient planning and manages priorities; anticipates and plans for future work needs
  • Generate new ideas that have a positive impact on work processes, products, services or businesses
  • Understand job responsibilities, demonstrate broad job and technical knowledge relating to the products/services, skills or methodology
  • Supports the Assistant Manager/Manager in all operational aspect

Job Requirements:

  • Minimum Secondary Education or equivalent
  • Minimum 2 year supervisory skills in retail environment
  • Experience in F&B/Retail operations
  • Keen eye for detail – Guest profiles, Team Member's behaviours/work progress
  • Able to lift heavy objects and stocks for replenishment
  • Able to be flexible with different roles in a shift
  • Able to work on selected weekends and public holidays
  • Ability to communicate effectively between Team, Management and Guests
  • Basic knowledge of visual merchandising
  • Fluency in a second language is advantageous