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Reservation Officer

4 months ago

Singapore City Tours & Car Rentals Pte Ltd Full time

Job Description

Under general supervision, in a customer service call center environment, the Representative will respond to telephone inquiries about travel products or services. Utilize internal systems to research, assist and document customer service issues. Maintain a professional working relationship with internal and external customers.

Responsibilities

  • Answer inbound calls to assist customers, agents and internal staff in a clear, friendly and professional manner while adhering to established company and department guidelines.
  • Escalate customer service related issues when necessary to team lead, supervisor or manager.
  • Address customer issues and ensure effective and long-term problem resolution by identifying cause and offering solutions.
  • Work closely with the sales & operations department to assist with retention by identifying agents concerns.
  • Open, read, and respond to emails on a daily basis.
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.
  • To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly into the systems.

Requirements

  • High School or equivalent experience and a minimum of 1 year of customer service experience preferably in the service related industry.
  • Prior call centre experience a plus.
  • Strong data entry skills and ability to navigate multiple systems.
  • Attention to accuracy and detail in processing information.
  • Strong organizational and interpersonal skills.
  • Solid customer service etiquette.
  • Willingness to work a flexible schedule and occasional overtime as needed.
  • Possess good oral and written communication skills.
  • Ability to work independently as well as in a team.