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Food and Beverage

2 months ago

Singapore RAFFLES SINGAPORE Full time

The position is responsible in delivering personalised and efficient service to Banquet guests during event.

Primary Responsibilities

Banquet Service

  • Provides excellent service at all times to all of our Banquet guests based on established hotel standard operating procedures.
  • Is well presented and adheres to hotel grooming standard at all time.
  • Greets and farewells all Banquet guests and colleagues in a friendly and courteous manner.
  • Carries out adhoc duties as assigned by the Banquet Director or Manager on duty.
  • Consistently ensures that the room set up are accurate, timely and set according to Banquet Event Order or as instructed by the Managers/Supervisors.
  • Consistently ensures all cutleries, flatware and glassware is polished, wiped and spotless.
  • Ensures chairs covers and banquettes clean and free of wrinkles or thread.
  • Up keeps and clears tables between services in a timely manner without interrupting the Banquet guest dining experience.
  • Coordinates with Manager on duty the timing to pick up the food at the food pass area in a timely and efficient manner.
  • Takes responsibility for guest belongings in the event.
  • Relays any guest complaints to the manager on duty immediately.
  • Consistently ensures back of the house is clean and tidy at all times, specifically when there's no event in the function rooms.
  • Handles all equipment and tools with care during set up and events.
  • Carries out any other reasonable duties and responsibilities as assigned.

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