Account Assistant Cum Planner

5 days ago


Singapore VIKING LIFE-SAVING EQUIPMENT PTE LTD Full time

VIKING Life-Saving Equipment – Your global full scope maritime safety partner.

What you can expect in a Local Service Planner Role at VIKING:

Responsibilities:

· Ensure timely processing of documentation for order handling and enable fast invoicing to the customer.

· Ensure timely notifications and follow-up to our customers.

· Ensuring capacity planning calendar in Service Now updated.

· Ensure checklists are available and assessable for technicians.

· Ensuring spare parts are ordered and available for technicians prior to service jobs taking place.

· Coordinate and follow up the supply of parts from suppliers / subcontractors.

· Responsible for planning/arrange transportation of barges/crane to and from the vessel if required. Responsible for correct transports docs.

· Follow-up and support technicians during service jobs, to make sure service is performed as planned.

· Follow-up on rejections and technician's checklist usage.

Task

· Billing/Invoice: Agreement, Managed & Local Service

· Issue final certificates.

· Issue purchase orders (Oriental, Flights, (New Shan Travel), Subcontractors)

· Cancellation of Service Orders (e.g. duplicate, cancelled orders)

· Upload invoices on customers e-portal (if required) or send email to them.

· Bill internal orders (within organization)

· Issue Credit notes (CN) (After tax invoice has created): For discounts or final amounts disagreements (to re-issue invoice)

· Creation of Service Orders (if ServiceNow is not auto generated)

Preferred Qualifications

· Excellent customer contact (verbal and written)

· Satisfactory level of Office Programs (Excel, Word, PowerPoint).

· Having a customer-oriented mindset.

· Excellent coordination, planning, and follow up skills.

· Being responsible and team oriented.

· Building relationship and trust with customers and global planners.

You'll Love:(Benefits)

· Competitive compensation package

· Medical & Insurance

· AWS

· Performance Bonus



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