Business Analyst Onboarding Experience

3 months ago

Singapore Saxo Bank Full time


About the job:

We are looking for a Business Analyst for our Onboarding Experience Team in Saxo Bank.

Together with Product Managers and Developers and Client Research teams you will implement new and improve on existing ways in servicing our clients across our platforms. The client experience touchpoints we cover in the team include Becoming a client (Onboarding and Ongoing Due Diligence) Adding accounts/asset services as an existing client (Local Tax Wrappers, Pension or Wealthcare accounts or changing Price Plans) Trading Conditions for your product selection (digital MIFID/ESMA assessments)

Responsibilities in the role Collaborate with client insight/research and user experience teams to create solution prototypes Work with developers, ITBAs and testers on translating business requirements into technical requirements and test scenarios \xe2\x80\x93 following the development lifecycle and launching changes Monitor impact of solutions delivered and suggest improvements on operational processes. System and database administration/configuration tasks in multiple systems

Your qualifications Fluent in English \xe2\x80\x93 written and verbal You have an undergraduate degree with
o 1-2 years of working experience dealing with KYC/AML process.
o IT experience with a view to become a developer, architect or ITBA (knowledge of SQL, Python, HTML and/or C# is a plus)
o Web-design capability with a focus on creating websites (experience working with SharePoint, Sitecore or another content management system is helpful)
o Enterprise data warehouse architecture knowledge, specifically Microsoft Azure and tools like CRM Dynamics, PowerBI, PowerAutomate Candidates with previous experience in the financial sector, have knowledge of the regulatory landscape in finance, or that are traders/investors themselves are preferred

As a person you are

Energetic and organized - eager to execute and deliver on more than one thing at a time. You are naturally curious and take pride in solving puzzles. You want to get the bottom of a tech or client experience issue and offer a solution. You are a critical thinker and ask challenging questions and give/ask for constructive feedback. In addition to this, you are a strong communicator and know when to listen/adjust to your audience and are able to report on progress as well as escalate when needed.

We offer:

The COO organisation is responsible for building, constantly developing and improving the full digital value chain that we deliver to our clients and partners. This is done in close collaboration with the Saxo Experience Office and supports the bank in always providing a world-class digital Saxo experience in an efficient, stable and scalable way.

At Saxo IT and the business are integrated, ensuring end-to-end ownership. We are organized based on what we want to do for our clients rather than on subject matter expertise. Within COO you will work together with people from different disciplines, but all with the same goal in mind: making a positive difference for our clients.

The COO umbrella includes the following departments: Operations, Security & Financial Crime Prevention, Trading and our \xe2\x80\x98Backbone\xe2\x80\x99 consisting of Enterprise Architecture, Infrastructure, Data Platforms, Workplace Service Management, DevOps Lifecycle Management and IT Business Management.

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo, it is not about entitlement; it is about impact \xe2\x80\x93 no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become a Saxonian. Obviously you will get an attractive compensation package. But we also invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and a supportive team environment. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

At Saxo we don\xe2\x80\x99t just offer a job \xe2\x80\x93 we offer an opportunity to invest in your future

How to apply:

Click the Apply button to create an account and upload your resume (and a short motivation). We look forward to getting to know you better

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