Yoga Studio Customer Care Executive Upp Bukit Timah
4 weeks ago
Jal Yoga International is a reputable Yoga studio with 6 locations across Singapore, offering a variety of Yoga, Pilates, and Barre classes. We have expanded our presence to Kuala Lumpur, Malaysia as well as Jakarta and Dubai. We are in search of a mature and dependable individual to oversee our studio branch and cater to our valued customers. The main objective is to boost member engagement, satisfaction levels, renewal rates, and foster brand advocates.
Key Responsibilities:
- Sending Personalized Welcome Messages to new sign-ups to introduce important policies and engage with early feedback.
- Providing Personalized Check-in messages to existing members at specific intervals, monitoring attendance, reaching out to inactive members, and offering support such as suspensions for medical or travel reasons.
- Managing the operational aspects of the branch in collaboration with the Head of Operations to ensure cleanliness and efficiency on a daily basis.
Requirements:
- Outstanding written and verbal communication skills.
- Effective problem-solving capabilities and keen attention to detail.
- Ability to handle multiple tasks in a dynamic environment.
- Previous experience in customer service or a related field is desirable.
- Dedication to providing exceptional customer service and a passion for assisting others.
Working Hours:
- Mon - Fri 7am - 1pm or 4pm - 10pm + 1 weekend per month 8.30am - 5.30pm (6 days)
Benefits: Fixed monthly salary with CPF contributions, Annual Leave and Medical benefits. Opportunity for up to 1 month bonus upon achieving annual targets. Performance reviews conducted quarterly/half-yearly.
Training will be provided.
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Singapore JAL YOGA INTERNATIONAL PTE. LIMITED Full timeJal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Kuala Lumpur, Malaysia and Jakarta and Dubai. We are seeking a mature and responsible individual capable of managing both our studio branch and our esteemed customers. The goal is to enhance member engagement,...
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Singapore JAL YOGA INTERNATIONAL PTE. LIMITED Full timeJal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Kuala Lumpur, Malaysia and Jakarta and Dubai. We are seeking a mature and responsible individual capable of managing both our studio branch and our esteemed customers. The goal is to enhance member engagement,...
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