Customer Care Executive
4 weeks ago
Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Kuala Lumpur, Malaysia and Jakarta and Dubai.
We are seeking a mature and responsible individual capable of managing both our studio branch and our esteemed customers. The goal is to enhance member engagement, satisfaction, renewal rates, and cultivate advocates for our brand.
Job descriptions:
Customer Care Team - Welcome and On-board New Members
- Welcome new members, provide support in starting their wellness journey
- Engage and build rapport with members to gather early feedback
- Follow through the new member onboarding process
Customer Care Team - Engage Existing Members
- Personalised Check-in message at 1/3/6 months
- Review members attendance & frequency
- Check in with members who stop coming regularly
- Track and prepare Birthday Cards
- Maintain Complaint Tracker – ensure closure
You will also be tasked with overseeing the operational control of your branch, collaborating closely with the Head of Operations on a daily basis to enhance efficiency and effectiveness.
Requirements:
- Excellent interpersonal and communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous experience in customer service or a related field is preferred but not required.
- A passion for helping others and a commitment to providing outstanding customer service.
Available working hours:
- Mon - Fri 7am to 1pm or 4pm to 10pm
- Morning or Evening + 2 weekends per month
Benefits: Fixed monthly salary with CPF contribution, AL/MC, Medical benefits. Up to 1 month bonus if respective studio achieves annual target.
Training will be provided.
Tell employers what skills you have
Ability to Multitask
Excellent Communication Skills
Interpersonal Skill
Microsoft Office
Microsoft Excel
Written English
Videography
Job Descriptions
Customer Care
Attention to Detail
Customer Service
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