Yoga Studio Manager
1 month ago
The Jal Yoga Studio manager is responsible for the performance of his or her assigned studio, including but not limited to revenue generation, client service management, studio management and team management.The Studio manager will own their studio's operational needs and ultimately be responsible for the client's experience in the 2 studios entrusted to them and are responsible for the overall studio performance including revenue, retention and customer satisfaction. The studio manager needs to be a team player and importantly a team leader overseeing teams across sales and customer service in the studios.Job responsibilitiesRevenue generation
Marketing collaboration: Sales strategies: Ensuring that the sales handbook is always up to date and the information is clearly communicated to the teams so that there is no missed opportunity.
Customer Data management: Responsible for managing the customers data including suspension, refunds, transfers and termination and makes sure that the data is up to date on a daily basis without follow ups.
Member management
Members retention : The studio manager is responsible for members happiness and retention by analysing trends and behavioural data of class attendance, customer complaints and resolution and renewal rates of the studio.
Customer complaints resolution: The studio manager is passionate about customers and always keeps the customer first in every action. Team ManagementHiring and retention:Performance management
Training and mentorship:
Operations Management
Data cleanliness :Make sure the revenue numbers are accurately reported every week and take part in an end of week /monthly tally of accounting data.
Training and mentorship:
Requirements:
- A strong aptitude for sales and performance driven
- Passion to delight customers, both internal and external
- Strategic thinking, ability to identify opportunities and barriers to success
- Problem solving skill
- Ability to coach and develop others
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