Field Support Specialist

4 days ago

Singapore Singtel Group Full time

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it's like to be with an Employer of Choice*. Together, let's create a brighter digital future for all.

*Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel's Networks of tomorrow, and Empower Every Generation to live, work and play in new ways

Make an Impact by:

  • Conduct site survey and visit, to understand customer needs, existing infrastructure and propose a home solution for customer. The solution may comprises of connectivity (eg wired, fibre, wireless), services (eg broadband, TV, voice, home automation (eg smart home), security services) that meet the customer needs.
  • Monitor project progress, ensuring deadlines are met, and proactively make necessary adjustments or changes to maintain project timelines.
  • Oversee the installation, setup, and commissioning of network cables, broadband, TV, and digital voice services, ensuring proper configuration and optimal performance.
  • Attend onsite and resolve the customer technical fault.
  • In the event resolution is not possible during the onsite, gather logs and information and coordinate with the respective stakeholder to ensure resolution is achieved within the agreed timeframe.
  • In the event resolution can be achieve, shared root cause, recommend good practises and preventive measures.
  • Prioritize and respond to technical faults within 2 hours for higher priority segments during office hours, acting as a 24/7 service concierge for high-value segment customers.
  • Conduct extensive testing on the recently introduced equipment, product, and services.
  • Provide periodic knowledge sharing to the fellow field engineer on technology, upcoming trend, whitepaper, tips and trick on our services to strengthen field engineers' knowledge (inclusive partners).
  • Customer behavior and needs - Provide regular feedback on the customer needs and behaviors.
  • Inventory management – Manage and inventorised company issued equipment and asset. Liaise with store to periodic replenishment of equipment and devices.
  • Upskill and certification – To attend training, self study and undergo any external certification required (eg, fibre, work @height, electrical)
  • Process improvement - Sharing of the process gap, non-productive procedure or customer pain point.
  • Documentation & status update – Provide regularly update the job status, highlighting completed tasks, ongoing projects, and call out any key challenge or obstacle that may impact project delivery or timeline.

Skills for Success:

  • Diploma in Electronics Engineering, Telecommunications, or a related field.
  • Open to fresh graduates.
  • Preferably with 1 year of Field Engineer experience in Telcommunication and a Class 3 driving license.
  • Good understanding of the technical knowledge in data communication (wired, wireless), internet security and home automation.
  • Excellent communication skills across all levels.
  • Capable of managing multiple projects simultaneously.
  • Proficient in Microsoft Office applications (Word, PowerPoint, Excel, etc.).
  • Excellent analytical and ability to persuade others to change existing practices.
  • Available to work non-office hours for network incident support and restoration.
  • Highly motivated with the ability to work independently under pressure.

Your Career Growth Starts Here. Apply Now

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Hiring Manager: Siang Yin Woo

Talent Acquisition Manager: Yun Lin Tay


  • Field Support Specialist

    2 weeks ago

    Singapore Singtel Full time

    Field Support Specialist:Date:7 Jun 2024Location: Singapore, SingaporeCompany:Singtel GroupAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are...

  • Field Technical Specialist

    2 weeks ago

    Singapore Peoplebank Full time

    Field Technical Specialist 3 years contract roleOur Client Multinational tech companyThe OpportunityKey Responsibilities: Primary incountry technical specialist supporting HP Indigo Digital Presses, remotely and with onsite support as and when needed Support complex technical escalated cases in scope via remote and when required with onsite support in...

  • IT Field Support

    2 weeks ago

    Singapore ST Engineering Group Full time

    IT Field Support (Benoi):Date:07-Mar-2023Location: Singapore, SGCompany:ST Engineering GroupOverviewJob Description:IT Field Engineers have the following responsibilities:Installing and configuring computer hardware, software, systems, networks, printers and scanners Planning and undertaking scheduled maintenance upgrades Setting up accounts for staff,...

  • Cam Field Specialist

    2 weeks ago

    Singapore Schlumberger Full time

    CAM FIELD SERVICE SPECIALISTJob SummaryThe CAM Field Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery.Roles And Responsibilities Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rigup and rigdown of...

  • Field Support Specialist

    2 weeks ago

    Singapore ADECCO PERSONNEL PTE LTD Full time

    Field Engineer Position at AdeccoPermanent roleWork location: Northeast RegionTraining providedAdecco is collaborating with one of the top system suppliers of air-conditioning technology worldwide. They seek a Field Engineer experienced in dealing with M&E in Data Centre settings. If you are a Field Engineer aiming to progress in your career, feel free to...

  • Field Applications Specialist

    1 month ago

    Singapore Danaher Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Field Applications Specialist

    1 month ago

    Singapore Danaher Corporation Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Field Applications Specialist

    4 weeks ago

    Singapore Danaher Corporation Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Field Applications Specialist

    6 days ago

    Singapore Danaher Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Field Support Specialist

    4 weeks ago

    Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

    Roles & ResponsibilitiesSingtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and...

  • Field Support Specialist

    1 month ago

    Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

    Roles & ResponsibilitiesSingtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and...

  • Field Support Specialist

    5 days ago

    Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is...

  • Field Support Specialist

    4 days ago

    Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...

  • Field Support Specialist

    1 month ago

    Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is...

  • Field Support Specialist

    4 weeks ago

    Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is...

  • Field Marketing Specialist

    2 weeks ago

    Singapore PingCAP Full time

    Company Overview:PingCAP is the company behind TiDB, an innovative distributed SQL database system. Serving a global customer base, TiDB offers scalable, reliable, and efficient solutions for businesses facing the challenges of handling large-scale data operations. At PingCAP, we are committed to community-driven innovation and empowering enterprises through...

  • Field Support Specialist

    4 weeks ago

    Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is...

  • Field Support Specialist

    4 weeks ago

    Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is...

  • Field Specialist

    2 months ago

    Singapore NES GLOBAL PTE. LTD. Full time

    Roles & ResponsibilitiesRole SummaryAs a Field Specialist, you'll be providing field support to assigned project. You'll assist to resolve problems and ensure our products helps to perform and maintain efficiently during operations. You'll also required to collaborate with other functional teams to ensure customer satisfaction is fulfilled...

  • IT Support Specialist #HFTE

    2 weeks ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    IT Support Specialist Position at Healthcare CompanyWe are currently seeking an IT Support Specialist to join our team and work with clients in the healthcare industry.Roles & Responsibilities:Transfer email instructions to SharePoint through Excel.Coordinate appointment bookings with various stakeholders.Ensure prompt document storage in SharePoint.Generate...