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Customer Service Officer, SG BU

2 months ago

Singapore SINGAPORE POST LIMITED Full time
  • Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.
  • Accurate case logging into the Customer Relationship Management system.
  • Follow-up on all outstanding/existing cases.
  • Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.
  • Reports to the Customer Service Supervisor/Team Leader.
  • Any other ad-hoc duties as assigned by your Customer Service Supervisor/Team Leader.

​Requirement:

  • 1 year Customer Service experience in call center (Inbound calls)/ Customer Service related industry is preferred
  • Active listener and possesses problem-solving skills
  • Fast learner, good team player in a fast-paced environment