NOC Engineer

5 days ago


Singapore QUESSCORP SINGAPORE PTE. LTD. Full time

Role: NOC Engineer

Work location: Bendeemer Road

Salary: Upto 3500 SGD + allowance

Working Hours 2 shifts (8am-5pm, 11am-8pm) 2 days off per week

Job description:

· Provide Service Management to supervise the network system and continuously monitor alerts · Ensure the security of the company's network and monitor the performance of the business network · Coordinate with third-party providers to secure network products and services · Attend to tier 2 customer escalations and troubleshoot issues · Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS) · Influence the enhancement, modification, and adjustment of components in the network infrastructure · Manage the integration of new network technologies · Maintain all required network updates on the VPN, WLAN, WAN, and LAN · Provide customer support to business clients via email, telephone, and face-to-face interactions, and announce service schedules to network users · Document the resolution of incidents and problems

Requirements: · Diploma in Computer Science, Information Technology, Engineering, or a related field · Minimum 2 years of experience in a related field preferred · Interest in Internet Technologies, including routing, switching, and general network infrastructure, as well as technologies associated with the ISP market · Able and willing to work in shifts to support the network system on a 24/7 basis · Strong analytical and problem-solving skills, with a flair for addressing technical and operational challenges · Prior experience in an ISP environment would be advantageous · Possession of professional certifications such as CCNP would be advantageous

Thanks,

Rajkumar

UEN 19xxxxxxxD


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