Engineer / Senior Engineer (Noc)

2 weeks ago


Singapore Talentsis Pte Ltd Full time

Job Title:
Engineer / Senior Engineer (NOC)

Education / Experience:

  • Diploma / Degree in IT / Computer Engineering or equivalent
  • 3 years of experience in IT Support & Monitoring

Job Description:

  • Continuously monitor network systems and other infrastructure components for performance, availability and security
  • Detect and identify network issues, system issues or anomalies and respond promptly to resolve or escalate as needed.
  • Assist to diagnose and troubleshoot incidents, working to identify root causes and minimize disruptions.
  • Respond to system alerts and notifications, prioritize incidents, and take appropriate actions to mitigate incidents
  • Maintain detailed records of actions taken during the resolution process.
  • Collaborate with team members, support engineers and 3rd party vendors to coordinate and communicate the status of incidents and outages
  • Analyze performance data to identify trends, areas for improvement and opportunities to optimize the network or system
  • Provide support to internal and external customers who may be making a request, experiencing issues, assisting with inquiries and troubleshooting.
  • Generate regular and adhoc reports on network or system performance, incident statistics and other relevant metrics for review if required

Skill sets:

  • Must be a detailoriented and proficient in troubleshooting
  • Proficient in monitoring tools and software
  • Strong troubleshooting skills
  • Good understanding of network protocols
  • Ability to manage and prioritize incidents following established procedures Ability to communicate effectively with other team members during incident escalation
  • Strong documentation skills to maintain record of incidents and actions taken
  • Knowledge of network configurations and hardware
  • Possession of networking related certifications
  • Basic server administration skills
  • Able to work in a rotational shift schedule of 12 hours per shift including nights and weekends
(EA Reg No: 20C0312)

Job Types:
Full-time, Permanent

Salary:
From $5,000.00 per month

Benefits:

  • Dental insurance
  • Professional development

Schedule:

  • Day shift
  • Shift system
  • Weekend availability

Supplemental pay types:

  • 13th month salary

Location:

  • Singapore (preferred)

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